BJ Divine
This location has a difficult time getting orders correct. The screen may say EXACTLY what you've ordered, but when you get the order it's completely different and not what you ordered. This happened to me today and on 3 previous occasions. The employees want and have demanded to be paid higher wages, yet can't make the simplest of meals and get a customer's order correct??? How does this happen and how does Management not properly oversee and train their employees? What happened to the focus on customer service, customer satisfaction and food quality??? BK is just about to lose a LONG TIME LOYAL customer and I hate the COMPETITOR, so that would leave me to not being able to enjoy and good fast food burger.
Katie Anne
They usually get my order correct but lately when I ask for my order they try to add fries when I haven't asked for them. I always get the same thing so I know how much it is so I can tell right away they are trying to charge me for fries. I just tell them to take it off but it's starting to get a bit annoying when I don't ask for them at all.
Idalia Hernandez
Food was pretty hot. The sandwich I got didn't have enough mayonnaise. They need to improve in this area. Location is well cleaned and staff are very friendly. Overall, my experience was good.
Kelsea Osborn
My best suggestion is to check each sandwich you ordered prior to leaving the drive thru. I called once I made it back home since the order was wrong and asked for a replacement. Drove all the way back and even the replacement order was wrong.
Sarah Schoppe
Drive through took 30mins to get my food.
Ordered a kids meal for my daughter and the food was barely warm, they forgot about the drink and just an attitude among other issues.
MJ in PJs
I finally had the chance to try this burger yesterday. I ordered an impossible plain with cheese only because I wanted to really taste it, not cover it up with sauces. The cheese cost an extra 60 cents, which was fine. Two impossibles with large fries and drinks $20. For some reason our order was forgotten. When it came, my burger was so cold that the two velveta slices they put on there didn't melt one little bit. My fries were cold. My husband's burger was cold as well but he was fine with that. I brought the fries and my sandwich back to the counter, explained the problem, clearly said "it's so cold the cheese wont melt" ..several minutes later, i get back to the table, and surprise...a whopper with all the fixins..no cheese and COLD FRIES. Took my burger back, the manager said she had no clue that it was cheese only, definitely frustrated with me. I sat, ate my cold fries, hubby already finished eating. Finally I get my burger. Yes, its hot, yes the cheese melted, and yes I opened it up to make sure no one spit in it.
It was flavorless and dry with the exception of the grilled taste. This is the skinniest saddest excuse of a burger that ever happened. I have been a vegetarian for a long time, and have been fortunate enough to find many amazing burger alternatives. This is not it. It is an ImpossibleWasteOfMoney.
Three other customers had issues with their orders while I waited. The most notable one was told that basically it wasn't the restaurant's fault that her burger had mayo on it even if she said no mayo. They were way over staffed, not really busy. Just a poor experience all around.
Judy Augustine
I’m really sorry but this is the worst experience I have ever had with Burger King, I ordered a whopper with cheese and received a burger the shake machine was down so they say this has been the worst experience I have ever had with Burger King
William Snider
Worst customer service I have experienced. Did not listen when I ordered. They forgot half our order.
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