**UPDATE**
A representative reached out and offered to make things right. This was only hours after posting the review. Customer service is amazing. Thanks guys! Changing the review to 5 stars.
**original post**
Did curbside pickup and didn’t check the bag in the parking lot. Got home and discovered the half full large fry container. None spilled in the bag. The ones I received were overcooked and old. Normally I only have good things to say about this place, but they really missed the mark this time.
The drive thru had dozens of cars (the line was around the building and down the street) and the dining room was 75% full. Our order was taken immediately by a smiling, polite employee. The food arrived less than 5 minutes later, hot fresh and perfect. Why can't every fast food chain do it this way?
Classic chick-fil-a experience the staff is very nice and helpful the place doesn't feel like a fast food restaurant not completely anyway, the chicken sandwich is unmatched in every aspect I always get mine plain without cheese and lettuce it just doesn't feel right. Nice and Crispy if a little oily but cmon it's "fried chicken" not unexpected can't go wrong with chick-fil-A
Staff is kind, the process is efficient...I get excited for the waffle fries because waffle fries are both fun and tasty... and every single time I get them from the 76th st location they are trash-- grainy, floppy, undercooked, overcooked, unsalted, undersalted but just enough on the first bite you were hopeful, but no dice. It legit makes me sad. Recycled paper cups to be a tick more environmentally friendly over foam would be cool, too.
For a fast food restaurant this place is great. Good food (not a fan of the fries) good service and what other restaurant puts fresh flowers on the tables? Love this added touch.
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