Caleb Harber
Chicken not fully cooked, and food cold.
I don't expect any fast food establishment to deliver food that looks like the photos, but serving undercooked chicken is dangerous. Someone needs to 'get it together' at Rallys. This is not the first incident, and I'm wondering how this chain has fallen into such disarray over the past few years.
Edit: In response to the reply from Rallys, we had already reached out, and were offered a $5 coupon. While this is something, I feel like the last thing I want to do is immediately rush back for more after our last experience.
I remember Rallys as having higher standards than this, and honestly just hope for a return to form. Thank you for the reply.
Kayla Jean
I got the regular chicken and fries bites box with a medium banana milkshake. Total was $6.85. Everything tastes pretty good. The regular is more of a lunch size tho.
Gracie Thompson
Unfortunate that I have to write this. On 11/30 I had ordered an online order for pick-up around 11:30 or so at night. When we get there, we wait for a few minutes then pull up the window. We were told that they had already closed and contact doordash for our order to be cancelled. We did not go through doordash it was an online order that has been taken from my bank account. I have reached out to guest service through the last few days but nothing has happened and the store manager, basically left us on read. How are you going to take money from someone who didn't receive food then tell us we need the food to get a refund?
JUSTIN SLAGLE
This place is ridiculous. We've tried to eat here twice in the last four days at night. You pull up and it's two or three workers sitting outside smoking god knows what. You pull in the drive thru and their like our systems down or the fryers broke or some lame excuse. Close it and go home. Why be there on the clock smoking just to tell customers that your closed.
Villa “Dolly” Byam
The voice on the order station was cheerful and friendly. I ordered the deep sea double, it came out hot and fresh. Could have used more tartar sause, but it was good.
Stacy Warren
Really surprised!! The Rally's in Richmond is horrible!! But, I thought I would stop and see. I'm glad I did, the Big Buford and the fries were AWESOME!!! Thanks!!
Jeremy Steele
Was in line at drive-thru yesterday when a Rallys worker was walking up to the building yelling how he wished people would go somewhere else loud enough for everyone to hear him. Your wish is my command. I left and went elsewhere. Very unprofessional. Will not return to his location
Steve Kirkwood
The delivery driver handed my order to the wrong person. It took half an hour for them to answer the phone, and when they did, the person who answered was extremely rude. They flat out refused to give me the number to their corporate line and wouldn't pass the phone to a manager. If I could rate a company 0 stars, I would. Would not order from this location under any circumstances.
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