Cynthia Ballard Borris
+5
Hooray for National Taco Day and the buy-one-get-one taco platter. Yes, it was busy. Yes, the line for the drive-up window went to the street. Inside those who walked in and ordered laughed and talked while we waited for our food. Guy next to me was #86. My receipt said #3725. I'd say the coupon was a success. Maybe more than anyone anticipated. I was called by name and my order came up within 15 mins of placement and only two behind #86. Yes, the place was busy yet the staff was gracious, the cashier, Karen, was pleasant and engaging.Yes, the cooks were overwhelmed with taco platter orders but they delivered. Thank you all for working so hard to make this day special and for my delicious dinner that was prepared to perfection and handed to me with a smile. Now go home, have a margarita and put up your pooped feet. You all did a great job!
Delicious tasting chicken. The best so far among the grilled chicken I’ve tasted plus fantastic salsa. And mind you the price is affordable. That’s why I’m a frequent diner of this resto.
My first time eating here and I really enjoyed the food it was so good, great service, and I will be back again.
I love our El Pollo Loco. Food is always hot n fresh and the people are friendly and everything taste fresh. Love the salads. Very filling. 2 thumbs up from me..��
Great food. Disappointed I didn't get my guacamole and chips I ordered, but I'll still be back. Fabulous Chicken Tortilla Soup!
Marcelino Rodriguez Jr
+5
Great chicken and sides; I will be coming back. �
Jose Guadalupe Rodriguez
+5
Super bien el servicio y la comida de lo mejor, se los recomiendo buen ambiente...
Best chicken ever - and much healthier than those other chicken places
Drive Thru Experience
Pro
- Friendly cashier
- Order was correct
- Food was good
- Tostada salad was a pretty good bang for the buck considering it's fast food
- Keto/low carb options available
Note
- Drive thru line was long but worth the wait of 15 mins
I love the double chicken tostada! It's fresh, it's great quality and quantity, and the price is also fine.
The salsas are great, the Pico de Gallo is amazing, the green sauce is just a bit hot and the house salsa is great with the tostada.
The staff is amazing, they are very warm. Mostly Latinos that make you feel like at home.
I think it’s important to give positive feedback when an establishment goes above and beyond. Today the team at this location accidentally gave me the wrong order. I called and right away I was told they would take care of it. I did have to go back but to make up for the error they not only replaced my meal with the correct one but they threw in a whole large order of guacamole and chips. Along with some extra of that cilantro dressing. This is great customer service considering the guacamole and chips cost almost as much as the salad I bought with a coupon. Good stuff.
Used the app for the first time tonight at 830pm. Curbside pick up wasn't available in the app. Received free chips & guacamole for downloading the app. There was a long wait for pick up orders. Long drive-thru line at this hour seemed unusual but I think it's normal. Loved the food!!
The chicken guacamole burrito was pretty tasty not bad for a fast food restaurant. Hard to believe a burrito costs 11$ but that is the norm now, it seems.. Service was friendly and quick using the drive thru. It was very convenient!
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