Cesar Hernandez
The sandwich was meh. The sandwiches at the Fred Meyer deli next door looked more appetizing. That doesn’t matter though. The guy working behind the counter was nuts. We asked about the menu and he was being sarcastic and rude. He started attempting to speak to me in Spanish because he saw I was Latino. We thought he was joking at first but he was just being a jerk. We sat down and tried to eat our sandwiches there. But whenever a customer was approaching the door, he’d groan and start cursing because he apparently hates his job, all while we were just trying to enjoy our sandwiches in front of him. So keep that in mind if you plan on checking this place out. I’m all about helping small businesses but I regret leaving him a 20% tip.
Sara Knaus
The manager is usually working and he remembers people pretty well. I always get exactly what I order. If you want to order 3+ sandwiches around lunch time, I recommend ordering ahead and picking it up. They are only open till 3. The bread is amazing as well as the soups. Love this place. I'd choose this over any other sandwich place.
Bryan N
I've been a customer for many years now and came in to grab a sandwich for lunch when I heard the owner publicly berate a doordash driver for being late by 3 minutes and 26 seconds while he was picking up a delivery. Instead of handing the driver the order, the owner decided to continue his tantrum and stated that the doordash driver was hurting his score on the app and not to do it again. The driver was very polite and took the order. I'm not sure if the owner was having a bad day or not but despite that he shouldn't be yelling at anybody especially delivery drivers who are helping his company out. It was very disheartening and embarrassing to all the customers who had to witness that and I'm sure the driver didn't find it very pleasant. I will no longer be frequenting Big Town Hero and I hope the owner reads this review and understands that being in a customer service oriented business he should conduct himself a little better than he did.
Lucinda Martinez
Food was tasty, I really enjoyed the bread! Friendly staff and the tables were clean. I will be back to try more of their sandwiches.
Conner
One of my favorite lunch spots, super good and the bread is always the best.
Zach C
This place has the best sandwiches around. The ingredients are fresh and the bread is the most delicious bread I’ve ever had. Randy (the owner) is a great guy who works hard. Every time me and my family come in, he greets us with our names and asks how we are doing. He truly cares about his customers.
Triple Tail
Customer service level was beyond poor. Guy behind the counter made snooty comments to myself and my buddy. Not my fault or any of the other customers fault that you’re working a solo shift. You still have to have customer service skills. Sandwich was ok. First time in and won’t be back.
J.J. Lynch
I've been going here for years and the quality of the bread and ingredients is very good and consistent. The owner is often in the store taking customers' orders or in the back helping his staff make sandwiches. Nine times out of ten I'm in and out in less than 5 minutes. If I go during the lunch rush then I expect to wait longer. They make a point to learn your name if you're a repeat customer and I think that's awesome.
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