The nicest people I've encountered at any restaurant establishment in years. So warm and welcoming! Their food was great and fresh too. 12/10 recommend!
Steak-N-Shake is the hookup!
The have a scrumptious budget menu, only $4.44 for a savory burger and fries. In these times of high inflation, I’m grateful for a affordable meal. The burgers are a good size and they give you a large serving of piping hot shoestring fries. They have delicious flavor-full milk shakes, that are voted #1 by food critics. These confectionery delights can be purchased for half off during happy hours 😃!!!
Their service used to be quite slow, but I always liked their food and prices so decided to try them again. A lot has changed in the restaurant since I had been there last (pre-pandemic). It was efficiently run and service was prompt. More like a fast food restaurant. Placed order and paid at Kiosk, went to counter to pick up order when number was called. There was hardly any wait time. I highly recommend Steak and Shake! Restaurant was very clean and staff was efficient and courteous.
Simply the best steak and shake I have been to, if the manager is working you can guarantee amazing customer service and the food is always great 😎
It was packed when I went. The lines were long but it was worth the wait. You can see you for being prepared and the employees are very diligent in their efforts to meet your request. It offered a clean sitting area with loads of seating options. The portions are big and the flavor was great. Highly recommended.
I love this place!!!
They have replaced waiters/waitresses with a kiosk. They make your food and call out your name.
Obviously this gets rid of the obligation to tip, so even better!
4 stars on food only because they no longer serve the philly cheese steak burger with grilled onions, green peppers and Swiss. Was my favorite burger.
My husband and I hadn't been to Steak 'n Shake in years. We ordered at the kiosk to eat there. We weren't expecting the staff to be so kind! The young lady that was going to the tables was wonderful. Thank you for a great dinner.
It's door dash that sucks. I got my food. But they dropped my lemonade and ice cream in the parking lot. It made a huge mess. I have a picture of it.They didn't tell me or clean it up. I called steak n shake. They couldn't reimburse me. They told me to come in and talk to the manager about it. And get my lemonade and ice cream.
It's a shame you're have to order and pay through a kiosk. We love their food. As for service, you don't get to interact with the people. I will say this place was better than the last one we went to.
This is the Best steak n shake in Kalamazoo. Awesome customer service and food is always done right. Stay away from the one on westnedge it’s dirty and trashy and the food is terrible.
Great employees always get great service and food, especially late nights. Much better than your average steak n shake
My Mom and I love this place. We've become regulars and we enjoy chatting with the workers. We like the single and double steak burger.
I came in today right before midnight and they were slammed. They not only gave me my order quickly but the guy tried to apologize cuz his ice cream machine wasn't working properly. I told him thank you for trying his hardest not going to lie still one of the best milkshakes I ever had 💯💪🏽😎
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