Maggie Dylan
They have cancelled my order for no reason and now refuse to answer the phone for their call center. Sitting in the parking lot because the door is blocked off and we can't get in to find out what's happening despite covid restrictions having been lifted. All employees are camping out in the back, not working.
KittyCakes96
I ordered through the domino's app like I normally do. Typically everything arrives ok and I have no complaints. Tonight however I found a short blond hair in my food. No one in my house has short blond hair. That's disgusting. I tried to call the store to file a complaint and was on hold for 20 minutes. That's absolutely ridiculous and completely unacceptable. I would give negative stars if I could...
Kathleen Dunbar
I've been waiting on the phone for 10 minutes with no answer. My pizza was in quality check for 40 minutes. Unless they remade the pizza, that's not gonna be good anymore.
Edit: LET ME TELL YOU HOW AWESOME THIS TEAM IS. I went in there to find out what happened and this is one of the most professional restaurant teams I've ever seen. They quickly and calmly resolved my issue and remade my pizza (which was absolutely delicious by the way) and despite the angry customers I saw come back in, they CONTINUED to work efficiently and professionally despite their short handed crew. If you want to order from a good dominos, this is it. Look no further.
jennifer Steadman
Will not be returning this place was a joke and they were not happy about their job obviously they may have been short handed as they said they were but when there is 3/4 people working and everyone is just standing around talking and playing on their phone and orders not being made after over 2 hours people are coming in to get their food and they hadn’t even started making it and when ask why they haven’t sent any orders out for delivery in over two hours all they could say was well I don’t know, then a staff member was rude as he was leaving making rude contents when he heard me telling other people they maybe waiting awhile for their food! I have seen my brother in law run a whole store at a whole pizza place by himself and it not take that long and after going in to sit there to wait for my food to be made my chicken wasn’t even done.
KO SESHIE
I ordered a large thin crust pizza. It was an option if I wanted it cut into squares. I didn't want it cut into squares so, I left it unchecked. However, it was cut into squares. The pizza was still good though!!! My issue with their pasta bowls which has alfredo sauce, they never put enough sauce. The pasta is dry too the bone. The chicken bacon ranch sandwiches are dry also... hardly no ranch. So, I will have to continue to order the thin crust pizza, this is to make sure I can taste the sauce because regular crust will probably be dry like the other items. I hate thin crust because it's like eating a cracker but, I have no other choice because the sauce is very minimal. The food is always hot(temp) though!!! The delivery drivers don't follow the delivery instructions so, I constantly have to check my app for the tracking. I stopped going in the store physically because the staff have been rude in the past. I complained to corporate with no resolution. The store owner never called either. I recently started back ordering food but delivery only. For the price that one pay for food, the experience should be better. If I could find a different location to deliver to my house, I would.
Diana Kavakos
Two bad times in a row so I feel the need to review. FYI, I live about 1 mile from this location. First time, ordered delivery like usual, after about an hour realized I still hadn't gotten my food so I started checking the tracker. Looked like it was close, so I calm down. A bunch more time goes by, check again, it's heading the OPPOSITE direction, looks like it's on the Interstate. This happened for about another hour. Every time I check it's not anywhere near me. I try calling the store repeatedly, no answer. Finally after about 2 hours, a young lady shows up, looks like she's been crying and my food is completely cold. Am unable to get any money refunded, including my predetermined tip. Make a compliant via the website and am offered a free pizza. Great. Cut to about a month later, decide to use that free pizza. Order as usual. Check the tracker a few minutes later. ORDER CANCELLED. Says to contact the store. Try calling and just get a pre-recorded message saying "there was an error." What in the eff is actually going on at this store?!?!
Chad Weideman
Hit or miss. Sometimes you get great pizza. Other times, not so much. Today's pizza arrived with barely any sauce, cheese or toppings. A couple slices actually had nothing but a very thin coat of sauce, no cheese and no toppings. I ordered pizza, but basically got break sticks in a pizza shape. Two pizzas that are going in the trash.
EDIT: The management response below appears to just be a generic response to bad reviews. I emailed them as requested, but there was no response from them. Lowered rating from 2 stars to 1 star for this reason.
KeWanna Snowden
I order my pasta online like I always do. The tracker said that it was delivered. So I called the Broadway Store. The man that answer the phone told me to hold on while he go look for my order. He never came back to the phone. I called back 3 times and they hung up on me.. called again and another person answer the phone and told me the same thing. He never came back to the phone. I want a refund and if yall take a tip off my card I will be pressing charges
Caroline O'Sullivan
Broadway Dominos! You guys are the best. I always get my food fast, with friendly service and delicious results. But sometimes I order a pizza with hot sauce on it, and about 50% of the time, you guys forget the hot sauce. It's a significant bummer. If you could work on that for me I would be eternally grateful! Dominos rules �
Derwin Ball
That was the worst pasta bowl I have ever had and I'm almost to the point
to where I don't even wanna order from Domino's anymore because this is
like the third time they have messed up my order it's really not make sense
at all and then it didn't taste good at all
On Sat, Mar 10, 2018 at 10:51 PM
Justin Short
This dominoes deals with high order volume. They do what they can and the pizza always tastes good. Sometimes it’s slow, but it’s always a good late night option. Here’s to the dominoes on Broadway!
Allana Jackson
I give it a 3 because it was partly my fault. I used the app to order my regular half cheese, half pepperoni, beef, sausage, and ham.
What I actually ordered was all beef and pepperoni.
What did I get?!?! Pepperoni. How the hell do you forget to put a topping on a pizza?!?! You have a label. With the exception of the two times that my pie was not cut exactly in half (how does that work?), this was an absolute disappointment.
Amanda Hopkins Davis
I ordered at 1:48 ....got email stating possibly 55-65 min delivery time..At 3:15 I called store to see what was going on.They really didn't think it was a big deal saying the driver had been gone a long time and that he had 4 deliveries....Finally got delivery at 3:30....kids were so hungry but quickly that faded pizza was not hot...mostly room temperature. ......I spent 43.00 for nothing:(
Jeanie Carrell
Love this place. Pizza is awesome. Great job at making my experience a good one. Domino's Pizza rocks on Broadway
Dee Lopez
Most horrible experience. Don't waste your time and money!
Jeffrey McGuire
Placed order for sandwich and pasta. Came to store 15 mins when app advised order was ready. Paid, thinking order was ready. Now in the store waiting for 15 more minutes and I hear them just now put my order in oven. Complete chaos, lots of people bouncing around and screaming. Helen Keller herself could scavenge the land for ingredients and make the order faster and in a more peaceful manner.
Chelsea Stepp
Awesome pizza delivered super fast. The delivery guy was AWESOME. He's the main reason why I wanted to write this review. I didn't catch his name but his spirit & demeanor was awesome. Asked how my day was / just seemed like a genuinely nice guy. He had what seemed to be a NY / northern accent - so whoever that was, Dominos, he needs to be promoted! : )
Lyn A. Hinton
Love it!
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