Dan Mindo
Ordered a sandwich and a bottled water. After paying and waiting for them to get a water from god knows where, they handed me a warm bottle of water. I asked if the had cold ones and they did not. I asked for a refund on the water. That also became a major production. Finally got my sandwich and of course it had hot peppers that I specifically asked them not to include and mayonnaise which I did nor ask for and is not a normal component of the sandwich I ordered. Waste of money and time. Is their no training available at this store? I had to deconstruct the sandwich and eat pieces of it. All in all, a complete disappointment!
Randy
Several times I order delivery before they forgot my drink which made it feel like they were doing it on purpose. Decided to give them one more chance a few months later and the drink came but was literally mostly ice. Never ordering from this location again.
Richard Bialk
Food is typically fine. But the last two times I’ve ordered I was told 30 minutes. Unfortunately I waited an hour and a half the first time and missed my entire lunch time waiting and had to call and cancel. The next time I was told 30 minutes and then called once I had waited 1 hour and 20 minutes. They said the driver was on his way. So I waited again another 30 minutes and decided to call and cancel. This used to be a great establishment but has been terrible lately. I get the covid stuff but come on I’m 3 minutes from the place driving.
Slz317
Normally I'm 100% satisfied but this time I was absolutely appalled by the condition of my sandwiches. I'm truly hoping this is a temporary issue with staffing. Neither sandwich was cut in half, no mayonnaise packets, and no extra onions because they actually didn't put any onions on it at all. This all was requested when order was placed. Also the bread was a brick and I had 1 hot pepper located in the middle of my sandwich causing me to gag as I'm not tolerate to anything spicy. Very disappointing.
Ashley Brown
Normally a decent location, but when I came in to pick up my online order this evening, the employee at the counter handed me my order without my drink at first. Fine, I corrected him and got my drink. Then, I get home and the only thing in the bag was my sandwich. I had ordered chips, sides of guac, and a pickle. It was all printed on the order sheet stapled to the bag. The location wasn't busy. Very disappointed in the service today. I am not normally one to complain, but this was just not it.
Jennifer Beaulieu
I have never had a problem with this Jimmy John's. I laughed at the reviews because I order about once a week. This is LAKE GENEVA, tourists and tourist traffic make it impossible for "freaky fast" don't expect that from any place that delivers from downtown. That's ignorant. Furthermore to the dude that ordered lunch and didn't get it at work, that is 100% his fault for not checking the delivery address. Most of these complaints are completely irrelevant. Again I have NEVER had a bad experience from them and I order weekly.
Hector J. Rosa Velez
Never a dull experience on all these years as a customer and Very Good Rewards program… Love You Guys!
Isabel Rost
Picked up two sandwiches today. The bread was so under-baked that it made me ill. Please do better.
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