Review Pizza Hut - Lake Stevens

Don't mean to be an issue for the owner of this franchise, but we got a pizza this evening and it was really bad. Cardboard with a little cheese. Think you'd make money by providing better quality pizzas to be honest with you. I won't be coming back. 35 bucks for a pizza plus ivercooked wings; that's no better than a frozen pizza doesn't entice repeat business, we literally left more than half of it and cooked a second dinner to make up for it.

I have been a fairly regular customer for last 2 years at the Lake Stevens Pizza Hut, and a good tipper as well. Tonight 3/26/2022 I TRIED to order online - what a joke that B.S. is ! I tried to call and order first for delivery but you get a " Call Center ", so I hung up and just drove to this Lake Stevens store to place my order. I am agitated already by being unsuccessful at my already made attempts of trying to order my pizza. I walk in to store and a minute later another couple walk in behind me. When it was my turn I turned around and asked couple behind me if they were placing an order or picking up. They said picking up so I let them go ahead of me. When it was MY TURN again, the female at counter TOTALLY over looked me as I approached, to service customer BEHIND ME !!!!!!! I was absolutely LIVID !!!!! THIS is the kind of service you get anymore and get use to it people, it is now a common place occurrence !!! I FINALLY was acknowledged but I told this young woman I have been a customer frequently for awhile but you have lost my patronage for life !!!!!!!! This was HORRIBLE HORRIBLE service, on-line, on the phone AND in person by Pizza Hut !!!!!!! Im DONE with Pizza Hut. I went to Papa Murphys and got a wonderful pizza for HALF THE PRICE as well !! GOOD BYE Lake Stevens Pizza Hut !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Best pizza yet from this location! It would be great if every pizza we ordered was this good!! Hopefully they’ll stick with the people who cooked this order cause it was great!!

I didn't order pizza, but want to complain about a delivery driver. Was just driving northbound highway 9 right before Sunnyside. I was in the left lane and this big white dodge ram decides to get over into the left lane right where I am. He wasn't even looking as he was changing lanes. I managed to hit my breaks to avoid an accident and hit horn to let him know I was there. Mind you, I am in a red 7 passenger Suv that you can't miss. Anyway, we both turn left onto Sunnyside and get down to the traffic circle where he pretty just drives down the center if and speeds down the road going at least 10 over the speed limit. I wasn't able to get the license plate, but saw that he had curly hair. Just wanted to let the owner know he isn't the safest of drivers.

Food was really great, especially with all of the online deals ! The delivery driver was super friendly and fast! I will definitely be ordering again!!

Let me tell you a story, Order a pizza and request extra sauce. I called to complain, and it went to a call center. They transferred me 4 times, and each time they ask the same thing "Is this for delivery or carry-out". On the last guy has asked and I said neither and before I could respond to say they messed my order up they hung up on me. This is probably the worst "customer service" I have ever had. Not only can they not read, but they cannot even provide a local number for you to call. FOLLOW-UP! I drove down to the store and had them remake the pizza. They messed it up AGAIN! In addition, they didn't put me at the front of the line but at the end and I had to wait 20 minutes.

Not sure there is much you can do. The sauce seemed very sweet from the last time I ate at a pizza hut. I ordered thin/crunchy crust and although it was thin, it was floppy on the bottom and the edges were hollow and overly crispy

Ordered at 7:16 and it was supposed to be done at 7:35. I was told a few more minutes cause it was in the oven. When it was finally "ready" it was 8:05 and the pizza was barely warm. It had been sitting in the warmer, but they never called my name out even though I checked in when I first got there. Terrible customer service and I won't be ordering from this location again.