Review Burger King - Lake Stevens

Doesn’t open until 10am on Sunday’s now. Randomly closes in the middle of the day. Staff continually messes up the orders. If there’s 2 cars in the line I won’t even bother. Couple years ago they were great. Even through Covid. Awesome!!! But in 2021 this place just tanked and tanked hard.

Ouch!!! Drive through Lane BLOCKED OFF and front doors LOCKED at 2:15 p.m. MONDAY AFTERNOON 😔 made a phone call inside the establishment to see if and when service would resume, a RUDE woman answered the phone and proceeded to chastise me as if I was the issue or my phone call was not important. After three CUSS WORDS FROM THE EMPLOYEE to me while looking directly at me outside the front doors she then hung up on me complaining that it wasn't her fault. I normally try not to leave reviews for my local establishments. I like to give them multiple opportunities for good service and or am a little frightened of retribution perhaps lol. But this time around I had to write something. I've NEVER been spoken to let alone cussed at the way I was today😡 and I don't ever recall seeing a Burger King CLOSED for BUSINESS in the middle of the day with ZERO signage explaining the issue. I will use this BK again but cautiously, maybe a last resort. A darn shame, used to be owned and operated by a family named the Gettemys...... Not sure what's happening these days.

Bad experience here. Over charged me and didn't follow my direction of no ice on the drinks. We ordered 3 whopper meals and supposedly , we get 3 fries but we only got 2. Check your bag before leaving and see if your order is complete. I'm never ever going back there. The person in the window was not friendly.

This Burger King is completely inconsistent and this last time we will be coming here. We placed a mobile order through the BK app for us to pick up in the drive thru. When I arrived at the speaker, I gave the FULL name associated with the order and was told to pull forward. After a 15 minute wait, we got to the window. There was complete confusion so the window asked the kitchen. Robert stepped out and, rather than listen to anyone's explanation including the other employees, man-splain & yell over everyone that we have to tell them the name when we're at the speaker when we pull up so they know to make it. We did. They asked us to pull around so they could make it so we did. When they came out to the car, the order was wrong. Two of the sandwiches were correct type of the 4 and there were no fries or drinks. The employee went back in to try to fix it. I watched Robert arguing with the other employees. She came out a second time and there are still no drinks. I asked if we can just have a refund at this point and she refused because they "are too busy training" and she "is just filling in here." She went back in to get the drinks and began yelling at the other employees before the door was closed. After another 5-10 minutes, she returned with everything and 2 pies as an apology. I was going to let everything go because we at least got the food in the end however we arrived home to discover every sandwich of the meal was wrong: 2 bacon cheeseburgers with no pickles came out as bacon cheeseburgers with only ketchup, impossible whopper came out missing onions, ketchup, and mustard, spicy chi'king deluxe came out as non-spicy and missing everything except so much mayo it was leaking out of both the paper wrapper and bag. We will be reaching out to corporate.

Was snapped at by manager Jena that my daughter was not allowed in her store. Asked why and she blatantly lied. She was rude and unprofessional in so many ways.

Just got a whopper junior with cheese. The whole burger was cold, and there was no cheese. I had my husband feel the patty it was room temperature, the bun was ice cold. Hubby got the whopper which came hot off the grill. Said it was good. If I wanted a sandwich, I would have made it at home.

This Burger King used to be alright, but it has gone seriously downhill the last few months. If I see more than 2 or 3 cars in the drive-thru I don't bother. It seems to take about 10 minutes per customer. The people here saying it took 45 minutes or more aren't joking. I understand that they're having staffing issues, but they're only running the drive thru. I've worked fast food before. Drive thru only should be a cakewalk.

Rude employees. Long wait. Hair in my food!!!! Never again!!!! Worst fast food experience of my life.