Review Mcdonald's - Lake Stevens

The blonde girl with short hair and white nails literally had Me sit for ten minutes so she could take two other orders then dropped half my change on the floor and said to have a good day. I asked for my change as it was by her and she said there a line and to pull up and closed her window so she couldn’t hear me. She was incredibly rude and should not work there if she doesn’t know good customer service.

Nothing about this store is good. Google says it’s open 24 hrs …. It’s not. Ever. The mobile ordering app is a disaster. It will let you order things they don’t have. It will let you select curbside or in store pickup then when you arrive the lobby is locked. Did I mention when you use the app, the store then tells you they can’t refund you for the items they don’t have? Yeah they refer you to corporate. Good luck getting any meaningful response other than ‘sorry, not sorry’.

If you do uber deliveries I don't recommend wasting your time here. Much like the taco bell here in Lake Stevens they have 15 cars in a line at all times and it takes like 20-30 minutes just to get through the drive through. They both love to pick and choose when there lobbies are open when every other one of their establishments I've been to have the lobby open. They don't value the service you help provide. Oh and also last time I came here with the lobby open I almost had to wait 30 minutes just to pick up an order. If zero stars was an allowed rating that's what I would give them.

This place is run by 16--year-olds. They will always get your order wrong at least nine out of 10 times. Every time I order my son a happy meal they always get it wrong or forget to put the nuggets inside the happy meal or they put the nuggets in a different bag and put a burger inside the happy meal or you just get a happy meal with french fries Siri and nothing else.

Went inside McD's thinking I would avoid the typically ridiculous line at DriveThru. Been a long time since I have patronized McD's but I wanted 2 reward myself & BREAK my FAST after doing a blood draw, with a decadent Sausage McMuffin with Egg (as soon as I type this, I bet a coupon will pop up). No humans to be seen at front order counter, I did see one tucked inside dining area, but it was a Senior minding his own biz sitting at a table drinking a 'cheaper than Starbucks' cuppa Joe reading a newspaper. I stood there slightly perplexed about what came next. Maybe I needed a course on how to navigate a McD's who now advertises & prides itself in 'contact free' ordering. 1. Nobody even appeared at front counter to acknowledge me... I did finally see the whole TWO employees almost out of sight up by the Drive Thru window, obviously stretched thin & pretty much tied up taking care of that ridiculously long DriveThru line I WAS TRYING to avoid. (No relief for 'line jumpers') After standing there for a few minutes,, behind me I noticed there are now APP machines installed ...complete with signs encouraging participation in this new mechanized way of ordering, & they reward you with POINTS! First you have to download the App, then place your order via the App' (Time is $ & the App ordering is done on MY time not theirs). Suddenly a cute little gray-haired lady popped her head out from behind the APP machines looking a bit disoriented..I said, 'Don't humans come out 2 take your orders here anymore?? She shook her head, "This is what its come to... Nobody wants to work here so they force you to order on a machine which U have to take 10 minutes to read & follow instructions to find out how 2 even use," "Did U figure out how to download the App?" I asked. "Nope". Considering we are Seniors who somehow got left behind in the technological shift, you would think society would cut us some slack. She quipped, "If U go 2 the front counter & just stand there looking obnoxious they WILL have 2 come back over here & take your order". I did just that but regretted it. With a look of disapproval (bad dog) the employee shoved the sandwich at me in a bag, noThank you, nothing.. worst part was it tasted like it had been sitting for a while, then NUKED from cold. As I was sitting in my car forcing the slightly lukewarm McMuffin down my throat regretting my decision to 'treat myself' at McDonald's, right in front of me on the door I spied a big red SHOE on a barely legible sign that read 'Your shoe will know what to do'. That caught my attention..... in very small (not Senior friendly) words it said 'Use the foot pull for safety & cleanliness'. Wish I had seen that BEFORE I entered the contact-free facility & placed my hands on the door handle & then ate my McMuffin with germ-y hands. 🙄🙃 Bottom line, I understand the effort to go 'contactless' is beneficial for public health reasons. If someone had been human enough to acknowlege me & direct me to the App machine it might have been a more positive experience.

It is not plesent to visit this McDonalds. Loooooong, sloooooow lines at the drive through, 50/50 chance on if the inside seating will be open, and an egg mcmuffin should have ham everytime, not sausage

Shaw in the drive thru is amazing. Thank you for being a bright light on a cloudy day. You sir, should get a raise.

FyI.. Hoping to save people a trip!! This location is NOT open 24 hours like their online hours say they are!! I drove over the bridge from Everett to go to this Lake Steven's location because, not only does it say it's open 24 hours on the website, but it also said the hours & information were CONFIRMED just two weeks ago!!