Pollo Tropical - Lake Worth - Photo album

Order a large tropichop on DoorDash but it’s not pollo tropical if your not missing food my tropichop is miss my chicken n jalapeño getting tried of they’re mistakes smh 👎👎👎👎

I went to pollo at 10:15pm today and was told there was no chicken To accommodate i ordered rice beans and plantains only to get home and see that my plantains weren’t in the bag. The manager lily isn’t attentive to her customers at all. This isnt the first time something like this has happened, the

I have seen a great looking salad advertised, with lettuce, tomatoes, with a nice piece of steak sliced on top with avocado. There was a staff member outside taking orders in our cars. I mentioned the salad I seen advertised and he said, no we don't have that but you can get the tropical chop with l

I usually enjoy their food, but the other night was not a good experience. I decided to pick something up after work since it is on the way home. Mind you it's going on 9pm and I'm very tired from working 2 jobs. Went through the drive through but the order was taken by someone standing outside. Eve

First time at this Pollo Tropical. I decided to try the crispy chicken. First, they gave me steak which I would have taken but the server realized her mistake and made me another Tropichop. The steak has an upcharge so I get why she didn't give it to me but still I hate that it was wasted. I end

I went in about 15 minutes before they closed they were out of white rice they were out of yellow rice all they had was brown rice. I was a little disappointed but then the manager offered one of the sandwiches and because it was closing time all that was available was the crispy chicken. So I said

Terrible customer service. The manager (bad body lady), needs more training. Left a line outside when the store was supposed to open at 10:30am but didn't open until 10:45. When they finally unlocked the doors the cashier took someone first whom just got their. I asked the manager about it and she s

My family stopped by this pollo tropical at 10:00 and I was there till 10:34p.m tonight and the service was horrible. While placing my order in the drive thru, I informed the guy TWICE that was taking the order I wanted the garlic and salsa and all the toppings EXCEPT tomatoes. Please explain why I