Pollo Tropical - Lake Worth - Photo album

I would have gave him five stars but their mango and freezer machine has been down for a few weeks now at least over 3 weeks which sucks cuz I live in Florida and it's super hot and I figured that would be something that they would definitely have running. but that's my critique about this location.

Everything is usually great! Franchise owner needs to look at the soap dispenser again in main bathroom it's working, but it opens up when you go to use it. Awesome response time. Wonderful cleanliness in bathroom. Thank you!! You are awesome!

I just wanted to recognize the manager at this location as I visited this location twice the past couple weeks and my experience was great. The first time I was ordering yellow rice at the drive thru and the girl helping me said they only had white rice; the manager came on the speaker and told the

Waited over 30 minutes for an online order. Had I waited and gone through the drive thru I would have had my food faster. I don’t understand the process. The only positive thing I have to say is the employee working in the drive-through taking orders was extremely helpful in getting me my order.

I don't know what is going on with Pollo Tropical. Their food is amazing and I love it but every branch that I stop their service is a problem. Always seems like they about to get into a fight and you can't distinguish who is the manager. Plenty of people working but noone taking charge of the flo

I was discriminated against at this Pollo Tropical, Ironic I get discriminated at a place called Pollo Tropical when I am a Latina. However the "Manager" discriminated against me. I was asking for a whole Chicken all dark meat, I was told by "The White Manager" that he could not do that, he didn't h

The last time I went through the drive thru the cashier got very nasty to me when I pointed out to her she was over charging me for my meal and she got my order wrong. She had the nerve to say to me "Don't talk to me like that". I was not mean to her and I didn't deserve that kind of response. Thi

The Lantana Jog rd polo tropical chicken tasted better 😋 well seasoned. Their staff are more friendly, that's my to go place after 12hrs shift when I don't feel like to cook.