Review Starbucks - Lakeside

Stopped by @ a very busy time, expected my order to be a little whacked. Very pleasant surprise, THEY GOT EVERYTHING RIGHT. More surprising, the Barista called me by name! Haven't been there in 3 months, don't even remember the server, but she remembered me. Has a family/friends atmosphere, so worth the stop. Lakeside Starbucks did me right!

Mar 2022 Peppermint & Hazelnut back- but they said 'limited time!' Also, as mandates go away while Omicron BA.2 spreading all servers wearing masks EXCEPT window person! No mask or gloves, go figure. Aug 2021 still no Hazelnut or Peppermint syrups! They just don't seem to care!!! Every other Starbucks I've used HAVE the syrups- it is JUST this one one Wintergardens that is lackiing. July 2021 Delta rising and back to no gloves and handing cups off with hand-to-hand contact. Also, no mint syrup for 3 days, no hazelnut syrup for 2 days- very poor supplies management! Nov 2020 update- underfilled by a quarter! Aug '20 update- Their servers are NO LONGER wearing gloves to serve! No one at this Starbucks do any more! I asked and they said no gloves was policy at that outlet--- other Starbucks are STILL using gloves... FYI- gloves are still in Health Mandate. They have, of course, wonderful drinks. I'm most impressed at how they have stepped up during the virus wars to have a pay box handy so they do not touch my card nor do I touch anything they would have to touch. In that light food is placed in a basket so we can lift it out again without touching & drinks are put inside a mug for same reasons! Very nicely thought out.

I have been using this Starbucks alot lately. It is always lively and the baristas usually have a smile on their faces. I get my order quickly and for a price that doesnt bother me. It is always lively and has comfy chairs :).

Waited in line to pick up a few drinks and some quick bites, one drink and food were ready in about 5 mins, the other drink still not ready with 10 more mins of waiting. Went to barista who didn’t know anything about my order, went back to original barista who took order and let her know we were in a time crunch, she couldn’t guarantee that we could get our drink quickly, so I asked for a refund which she could not do without a manager, had to wait another several minutes for that (she could have made my drink in that time) and finally got my refund. Meanwhile, the 5-7 people behind me already had their drinks. No one apologized or seemed to care, terrible service, will not return here, would rather drive the extra 10 minutes to the next Starbucks.

This store is conveniently located for people in Lakeside and is the only reason I have gambled on going here as many times as I have. The only drinks I have ever gotten from here that are made anywhere near expectations are the pre-made ones, ice coffee, cold brew, etc, with no extras. Almost anything that I request with extras is usually not even close to what I am expecting. Take the iced latte with coconut milk and pump of chai I ordered recently. If you read the label you see they got my order correct but when you look at the color of the drink it looks like they left out the latte. And they did. Best iced coconut milk and chai I never wanted. I don't understand how this happens at a coffee shop. My drink passed through multiple hands to get to me, all of which knew it was wrong and yet that is what I got. The manager needs to teach customer service to the people that work here. If something isn't correct fix it. This trash should have never been passed out the window and judging by the expression on the kids face who gave it to me, he probably knew but did it anyway. I am aware that I could have returned it and had it remade but I was running late and only pulled in because there just so happened to not be a line. Additionally, I didn't roll in there to negotiate the making of a drink that Starbucks should have no problem getting right without my involvement.

They are always out of something at this store. I don't know if it is an ordering problem but it's annoying. There used to be a guy that worked at this location but he transfered to be a manager or some kind in another store. Since he has left it has been terrible. When they have my drink, they mess it up. Example I just picked up a caramel macchiato with absolutely NO caramel and I asked for extra. Also they leave you sitting there waiting forever for your mobile order. Workers walk right by you, look you in the face and continue on..... I used to come here 2 times a day. I will NOT be back. At $6 dollars a drink you think they would give better service! Especially with all the menu items they are constantly out of.

No where near enough seating, the only Starbucks that I have been in that only has 1 power outlet for customers. The coffee and staff are great though.

Sweet friendly staff. Clean organized store.