Review Arctic Cafe - Lambertville

Today I witnessed one of the worst customer service situation I’ve been in. A 75-year-old lady asked for a reese’s pieces flurry. When it came out it was a flurry with pieces of Reese‘s peanut butter cup in it. The lady came back and explained that she doesn’t eat chocolate and Reese’s pieces doesn’t have chocolate. The young lady behind the counter didn’t understand right away what Reese’s pieces were. I helped explain it. The lady asked if she could have something different and the young lady at the register said yes but you’d have to pay for it. The 75-year-old woman walked away and said she couldn’t eat it and didn’t think she should pay for two items. I then pursued the conversation and said that she certainly didn’t mean pay for the whole thing but the difference in price. I was wrong the young lady behind the counter said she needs to pay for both items because it was not her mistake it was the 75-year-old woman’s mistake and that’s the policy of the owner. I asked for the owners phone number and the young woman said I’m the daughter of the owner and would not give me her father‘s phone number. I will not be frequenting this place until I get a reply that helps me understand this policy. Many people witnessed the encounter and were equally concerned.

Go to purple penguin instead!! This place has Rude employees. They had a line outfront at one window with at least 3 to 4 employees. Never opened the second window but instead one employee signals to the person last inline to come inside. So we followed since there taking orders inside too. Gives them their ice cream "oh because there "regulars"... girl employee walks away then about 5 minutes later comes back with an excuse saying there only taking orders at outside window. Um what?? We left and will never be back. I don't ever do reviews but I work in customer service and you don't ever tell one customer to come in and if another customer follows into that line you ring them out. You started a 2nd "line" you can't be a certain way with one customer then treat another in a rude way just because you don't want to. Ive never seen such poor customer service as I do when I go to this place. From last season to this spring the service hasn't changed. The employees give a bigger attitude when the entire softball team goes after a game too. If you can't even put on a fake smile and lose the teenage attitude when it's apart of your job then I suggest getting a different job.

Don't like the ice cream here.not going back....not alot of flavor....flat.....just like eating sugar air...🤤

Just a really nice ice cream shop, clean shaded picnic tables, impressive menu, friendly staff.

The ladies at the window were helpful and explained to me all that was in my turtle sundae. I ordered the coney islands and I did not care for them. But, the turtle ice cream sundae was great. I even bought my husband something (ice cream) and took it home to him. He really liked it. Thank you for great service!!

Just found this little gem in Lambertville. We had chili dogs n fries (like fair fries!!) Very good. We WILL be back. Can't wait to try the icecream.

Best local ice cream place! Always hooks it up with toppings! I love that they are open most of the winter months as well!! Definitely stop by and check out the chili dogs!

The prices are really good compared to similar ice cream shops and they have a lot of options on the menu. They portion sizes are really good too. The workers were friendly and efficiently kept the line moving. The taste of the ice cream is what kept me from giving 5 stars. It was not bad, it just was not very good