I love their coffees, you can never go wrong with an iced Caramel mellow latte with whipped cream and Sausage egg bagel.
I stopped going to this location due to the terrible service. However, I tried it recently and will continue to go because of Matthew!! He is super friendly! Always happy!! Very prompt service!Give that guy a raise!!
I love this location! I usually come around 3pm and never have to wait! The staff is friendly and the coffee is great!
The women at this store are taught by a great,caring, customers first manager. I never have any complaints when we go here. Not even with the new ladies because they are trained!!!
This place really knows customer service! Your day doesn't always start the way you want but it is amazing how a little kindness and a well made coffee can set your day on the right track. The folks who took my order and served me went out of their way to make my coffee exactly the way I wanted. The
Very sweet staff & quick. I messed up my order and had to switch a drink from latte to frozen at the window & it was perfectly fine. They were very nice about it & didn't get frustrated with me. This crew is the bomb. I will be back soon.
Went thru the drive thru and the barista that helped me was awesome. Coffee was good as usual.
Love this store. The location is nice and it's right in front of the baseball stadium which offers a amazing view. As a former barista I give the baristas who work here a 5/5 stars. But for the shop it's self the only complaint I have is the area is a tad bit dirty but most of that comes from its si
Literally one of the nicest baristas ever!!!! He even let me bug him at the window to add a last minute muffin. I know if probably didn't mean much to him but I truly appreciated his kindness!!!!
First time at Bigby and had no idea what to order. The ladies that were working the drive thru on this day were amazingly nice and helpful! Smiles never left their faces. If I loved in Lansing all the time I would definitely come back on customer service alone.
Drive thru can be slow, but it's a good coffee shop, you get what you expect from biggby. I would recommend to a friend that wanted a coffee based drink.
Love this place! A couple of the employees always know my order, and that is real customer service!!
All I ever order is a large coffee with cream and a coffee cake muffin. Those two items get 5 stars. I don't know anything about the rest of the menu. It might be garbage for all I know.
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