Reviews Panera Bread

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Larry Houtchens
+5
So I had my first experience of the new Panera Bread (Lockport, IL). So it's raining so of course there are tons of cars in the drive thru. I finally get to the window and as the young lady grabs my sandwich she hesitated and looked at it. Asked me to confirm my order and she states they made my sandwich wrong and they will fix it right away. So after a few minutes she comes to the window again and apologizes for the wait and explains they are a little short staffed. She proceeds to tell me she is going to give me the wrong sandwich, a cookie and my correct sandwich because of the wait and the mix up (let me remind you SHE caught the mistake before I got my food). When my food comes up another young lady gives me the bag, also apologizes and tells me the some thing, that they are giving me the wrong sandwich, a cookie and my right sandwich. All of this happened with smiles on everyone's face (including mine). The girls who were teenagers taking action on their own to make sure my experience there are a good one and making sure my order was correct before I got it. At no time was there anger, yelling, throwing of burritos at people, a manager getting called over, people being belittled or a scene being made. Thank you Panera for training these fine young woman on how to handle customer service and thank you to the parents that raised them right. I will be back
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Kelly Stock
+5
The customer service at this location is phenomenal. ! The workers are all so polite, and when a problem arises they fix it immediately.
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Angie Khoen-Raineri
+5
Excellent service and free refills!
5
Lucinda Wright
+5
Summer’s Customer service was by far superb. It’s greatly appreciated in this day and age. I love Panera bread and it was delicious!
5
Logan Pfiffner
+5
Very nice and welcoming atmosphere. The lady that was taking our order was so nice. Even though they didn't have baguettes that night she said Tomato Basil bread was avaliable. Super nice , deserves a raise.
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