I enjoy this location. They are always friendly and I usually get through pretty quickly.
My only knit pick would be that I wish they'd fix the drive thru lane. There is a huge pot hole just after you pull away from the window. It's gotten pretty bad.
Katie is one of the nicest drive thru workers I have ever spoken to. Very friendly and provides great customer service.
They get the order right and are friendly. Clean inside and out! Great location! 😊👋🤙🤙🤙🖤💛🐝🖤💛
Been here before, but this time today March 4th was uber busy after the storm.
They were speedy fast and still containing politeness and all needs of customers.
Only complaint I have is to the customers that are there. Not many thank yous or politeness back to the team.
Overall if you want your order right and fast be sure to check this location out.
Thank you StarBucks Hurstbourne Team!
I work at another Starbucks but Michael at this location is so kind and genuine and always makes my Starbucks experience a little better. I don’t know what they get paid but they deserve a raise. All the employees at this location have been super kind and most of them took the extra time to remember my name and greet me as soon as I get to the window. They make consistent drinks and have them out quickly. Always above and beyond customer service.
Victoria provides exceptional customer service, what a pleasant experience. My go to Starbucks!
This Starbucks is absolutely phenomenal! The weekday morning shift, Natalie, always finds a way to brighten my day, and it’s got to be one of the best-run Starbucks in Kentucky.
If you’re looking for a fast, smooth, and tasty Starbucks where you’ll also meet the nicest gal on the planet, look no further.
Also — and very importantly! — they ALWAYS have coffee cakes in stock.
Always lovely here!! The staff are so nice, one time a barista wrote "you got this!" on my pastry bag when I visited on a particularly disheartening day which really encouraged me. I was also given a free extra brownie on a separate visit, just for the heck of it. Made my day!
This is a great Starbucks! Katie and Natalie are very efficient and very friendly. I purchase a cappuccino every morning for my wife. Both servers recognize my face, call me by name, and know my usual order. They are fantastic!!
Great service! Very friendly and welcoming! Highly recommended! One of the Best locations I've been too! Coffee was great also! Can't forget must give a shout out to the Great employee at the drive thru window. No I do not know her personally but after receiving such Great service from her I'd want to come back to this location again when traveling through Kentucky. Drive thru person You're doing an Awesome job!
Excellent service and friendly staff. Spent almost 3 hours in the store streaming a Chelsea vs Villarreal futbol match, they weren't very busy in the early afternoon. Starbucks does a great job of welcoming people.
So, I know that everyone employed by Starbucks is under-staffed and under-payed right now. I know everyone is doing their best with the circumstances they've been given. But I know for a fact it is NOT THAT HARD to mix the syrup into the drink before you hand it out!!! Someone isn't training them right, or someone needs a refresher on their bar training. I got an iced PSL today and there was at least half an inch of un-mixed syrup at the bottom. All you need to do is swirl the espresso with the syrup while the shots are pulling. I know that handing out drinks with the syrup visibly sitting at the bottom of the cup is not up to standard. That is my only complaint about this location, every other time has gone smoothly, and I can always just mix when I get home. But still! It's a pet peeve of mine. Whoever is supervising, please make sure to coach your baristas so that they know better next time!!! Then I can give a 5 star review!!!!
Love the friendly service here! I was here today for a meeting with a friend and the barista (didn't catch her name) kindly offered us our drinks on the house. That kind of unexpected customer service is what makes a location great! Will be back!
Always fast service, great coffee. Alexis and Victoria are super nice and helpful. Love the coffee they make. Thank you!!
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