Tropical Smoothie Cafe - Madison - Photo album

have been going here for years and was always a huge fan. today i placed an order and waited about 15 minutes before mentioning my missing items. the girl making the smoothie continued doing what she was doing and i assumed would finish my order for me after showing details. when i was ignored for a

I’ve been in here several times because I work near by and love a good smoothie. However, it feels like each time I come in here the customer service gets worse and worse. The cashiers hardly ever greet when customers walk in. I stood at the register waiting to order while one of the cashiers was ju

*If you wish to be disrespected, then this is the place for you.* The customer service here is absolutely horrific. Today, I called to make an order and I was placed on hold for 5 minutes. I hung up and called back and the phone gave me the busy signal, which meant the phone was off the hook for muc

I'm not one to leave a bad review but the last few times I've come in here it's been nothing but silence and glares. The most recent visit is what really set me off. I came here for my lunch break since I work nearby. When I got to the register I could hear a girl in the back so "oh great" and the g

Took 30 minutes to get my food and smoothie and ended up with half an avocado in the middle of the smoothie. In their defense, the smoothie has avocado in it, but something tells me this isn’t how it is supposed to be served.

NEGATIVE!! All the one stars are TRUE! I waited 15 mins before I told the cashier my order. No one greeted me or spoke to me I just stood there at the register. They were super slow. Ignoring me as if I wasn't there. Finally she finish what she's doing and just stands at the register and doesn't sa

Love the food and smoothies. The last time we were here, my wife's order was incorrect but after calling (it was take out), they did have it correct and ready for her when we went back.

Very friendly staff and awesome smoothies, this is my new favorite smoothie place. I had an issue with their mobile app and the lady assisted me with using the coupon. 5/5 stars!