Reviews Mcdonald's

I'm not sure if it is under new management, or not after reading other reviews, but I was happy to see the manager working hard, and "in the weeds" with his team when they got busy. Upon arrival, it was clear to see that this location was understaffed, but the manager jumped right in on the line, and was helping all of his team members get food out for the customers in a timely manner. The one drawback was the fact that it took quite a while to be acknowledged or greeted at the counter. But when I was finally greeted, the person set clear expectations that it would take a few minutes for them to help me, or I could submit my order at the kiosk for faster service if I would like. I like the fact that they set a time frame and offered an alternate solution! Great job from a customer service standpoint! The feedback I have for Mike (the current manager) is: great job helping your team out, and pulling them through the busy time! Also acknowledging their efforts immediately during the shift, and complimenting them for their hard work. The one area of improvement would be trying to maintain your cool a bit in your voice and tone. You let your personal feeling of urgency become a bit of a "rushed panic" in your voice both with staff and customers which can: make people uneasy, feel like it's poor customer service or your giving an attitude when it's just you trying to push for efficiency. Overall, nice job to you and your staff.

I usually like McDonald's but when I get argued with at the drive-thru and corrected continually rather than just being told exactly what I would like to know about the menu it does make me feel like going to a different McDonald's