Reviews Lenny's Sub Shop

This location is staffed by wonderfully courteous, professional folks. I had an online ordering issue today and they immediately fixed it, and even offered chips because I had to wait all of five minutes. I'm always incredibly impressed with the employees at this location. Keep up the great work, y'all!!

Let me explain why I'm giving this Lenny's only 4 stars-it's not that I didn't find the food appealing, but my experience there wasn't initially pleasant. The store manager ending up keeping my change from a $20 and refused to return it once I realized she didn't give it to me. She told me she had to count down the drawer before she could give it back to ensure it was $15 over. Needless to say I left the store without my change & immediately went to report the problem. Once I explained the problem to the corporate office, within 1 hour the restaurant's asst. manager called me to apologize and to let me know she had my $15 and also offered me a free sandwich for my trouble. Her name was Katie. I really appreciate her taking the time to see that my problem was resolved. If it were not for her, I would be boycotting this location FOREVER and advising my friends and everyone I know to do the same!! The store manager needs major training on how to treat customers. The way she attempted to handle the situation and talk to me was completely unacceptable! Thanks again Katie for making an unpleasant situation bearable.

Today I went in for a sandwich and it was great, the portion of meat and toppings on the deluxe club was enormous and tasty. The new owners are doing a fabulous job at ensuring every customer is treated in the best way and the employees are very helpful and friendly. I would encourage anyone downtown looking for a sandwich to stop in for a bite.

This past Saturday, I had the wildest experience at this Lenny’s. I came in for a quick bite, at reasonable prices, and was instead accommodated with dinner and a show on the house. Moments after me and my party received our food, the entertainment started behind the counter. Women were screaming at each other, men were screaming back, I felt like I was part of a world star video. All the while, we sat and ate our sandwiches and enjoyed the performance. Though there were some weak links in the cast, their dedication to the show in calling a real police officer to the location showed their dedication. All of that being said, the sandwich was just okay. Four stars.

Recently catered an event for work with a variety of sandwiches, chips, cookies and drinks. Delivered promptly and everything was great. We also loved the new presentation boxes with the individually wrapped and separated sandwiches.

The staff at the Front Street location is always wonderful. However, there's an older black lady with curly, short hair that works there; she should be on the management staff. Again, the staff is great and the food is satisfying.