Whenever I see a Pollo around I always stop to get some grub. As always there food was amazing. I got a bowl with black beans & rice, grilled chicken breast, sautéed green peppers & onion. I got the house sauce in
I went to this restaurant, finalized my order and then they say only drive through or online.
They didn’t help me out by taking my order instead insisted on getting the car around.
I made my order online on the website and it didn’t have Apple Pay and I don’t want to add my card to an unsafe websit
Fast and excellent service! David was very helpful, full of personality and has great customer service skills! My new go-to Pollo for sure! Will definitely be back. Ask for David, he’s great! :)
A parking lot nightmare. Who TF designed this place. Always backed up to the street. Ordering in the mobile app doesn't make it easier as the chain still isn't up to the new standard of mobile ordering - order the food online and get what you actually ordered at a reasonable time. Better off going
I have come plenty of times since this Pollo Tropical opened. I have seen it die a slow death. First, with a terribly small parking lot (what were they thinking); second with an even worse drive-thru that sometimes the line of cars is so long you are blocking traffic on Merrick Way; third, when you
Omg, 2nd time came here and food was not fresh. Bought 3 tropi chops 1 had a LIVE fly on it and the other had the beans spoiled smelling horrible. Had to drive back to get a refund on how frustrating I felt, skipped diner as it was getting late, didn't even get an apology, Manager just laughed with
This establishment by Coral Gables has a terrible habit of not caring for customers through drive-through multiple times I have waited more than 20 minutes for someone to attend me specifically right now it is 10 o’clock having multiple customers wait in line for more than 30 minutes for them to tel
This location sucks. Very slow. Expect to get your food in a hour. Inside the restaurant and drive thru. I almost fell asleep on the drive through waiting for someone to say something
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