Very respectable and convenient. The chicken is always a banger, the rice and beans the strawberry lemonade the soup all of it is good I went here 5 times while in Miami!
Ridiculous! Place an order for two tropi chops have waited more than 30 minutes to receive my food. All I see is the staff walking back-and-forth but no food coming out. I was not the only one that has been waiting for a very long time and when you ask the manager all they say is the food coming ou
Placed order online at 7pm, showed up at 8pm, food was still not ready. Stood around for another 30 minutes. Asked to cancel my order and for a refund. Asking for a refund seemed to be an impossible task. Rude employees. I used to work in fast food, I try to be understanding, I don’t make a fus
The restaurant is closed, only drive thru. Only 3 people working there, no garlic sauce, no Mac and cheese, the beans watery af, see picture, the yuca, hard, dry, bad, the chicken looks old, this restaurant used to be good, not anymore, I will never go there again.
This store is on Doral NW 41street. Unfortunately the inside ordering process is very slow. Four employees working at the slowest speed possible. The filling of the orders took waiting 40 minutes yet there were only two other persons besides me. Manager nowhere in site. I have eaten in multiple Poll
This is my second time at this Pollo Tropical! The first time I ordered online for pickup,when I got to the store my food didn't get made until I was there after waiting like 20 minutes!
I am here now (2/26) the wait time is HORRIBLE! Worst experience ever! I work in the shopping center and have bee
These people are severely understaffed. Probably refuse to pay good wages. Ordered rice plantains and tomatoes. After paying got parked cause the drive through person had to also prepare the food. Never returning here.
This is the worst place to go eat lunch. The staff when asked about there order taking more then 1/2 hour they look at you like your stupid then laugh amongst them self cause they walked away from you. Very un professional management just glowns around with staff instead of running this profitable b
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