Review Subway - Millersville

All right I tried to be kind about this but after my last few visits I'm very disappointed. First every time I come to this location and ask for 9 grain honey oat I get wheat bread instead. And when I questioned about said bread I am told that this product is what I asked for. Second, I don't know if management is lacking but every time I come on a Saturday there is always one person there. Just one! I'm not angry at the sandwich makers. Honestly I feel sorry for them that they are made to work by themselves. Third, why is it that every time I order a pepperoni pizza and I watch them put it in the oven it's mostly raw by the time I get home? I'm less than 5 minutes from this location and I have to put this pizza in the microwave. Is the toaster not working right? Or do employees not know which button to press to toast properly? I will be reasonable to say that I know times are tough and they may be short-staffed. But that is no reason for one person to run an entire store alone. Someone from management should have been there to assist the employee. That's just my two cents. Honestly if you're looking for a top-notch Subway in the Pasadena area in Maryland then I suggest the one on Mountain Road right next to Pizza City. 10 years and I've never had a problem with that location. Wonderful! Back to the issue. I know the management from this location and they do have a habit of leaving their employees to fend for themselves. They also own another Subway in the Southdale shopping center in Glen Burnie. Don't know how much has changed at that location. But if you're in the mood for subs while in the area might I suggest something from a small mom-and-pop shop instead? Plenty of choices to choose from around the area.

I was very disappointed on my trip here the other day. I ordered ahead of time using the app. Usual when I do this my order is ready when I arrive. This time I got there and there were three other customers ordering and nothing in the pickup location so I waited. About the time my sandwich was ready the place got busy; however even though the app said my simple steak sub on white with nothing added was ready it was till not in the mobile order pickup. I waited about 15 minutes longer and then waited in line. When asked what I wanted to order I showed the first my online order. She walked away and I go no other acknowledgement about my order. I waited there until the next person asked me the same thing. I repeat it that I was looking for my mobile order. This time the guy walks over near the cash register, picks up my sandwich and brings it to me. He said next time you don't actually have to wait in line you just have to go to the register and they will give you your mobile order. No while that's great, I would think that if the mobile orders have to be picked up at the cash register then you would either put a sign on the mobile order shelves over move those shelves all together. Needless to say since I ordered my sandwich just before noon and didn't get it until 12:40 p.m. it was soggy, not warm and not so great.

Im only giving a 5 star for today febuary 6th and my order and how nice they were very polite and make my simple order as i like it . Fresh green lettuce . Fresh tasting seafood . Soft warm great itailan foot long . All ingredints are perfect but shouldnt they be . Judge at your own visit i havent been here in many months .

The subs and cookies are always delicious and the owner is very friendly. The employees are also polite and nice too.

No common sense or efficiency here. Create longer lines and wait times for no reason. Why wait 10 minutes standing there for an order that’s clearly ready. Just hand it to the customer and move on, especially if more than one person is working…

I’ll echo a few other comments that either the manager or owner, a middle-aged woman, is extremely rude and off-putting to the point where I walked out, with my sandwich 3/4 of the way made. She was uncomfortably rude and disparaging to her younger male employee who was obviously new and needed some training, and then she turned her sourness towards me. She told me that I asked for too many vegetables, and that the sandwich could not be made. I was surprised but also not surprised that she decided to be rude to me and lecture me, too. So I looked at the younger employee, told him I felt bad that he worked there, and walked out the door. That lady is awful, beware.

Without a doubt the worst Subway I’ve been to. The first thing I did when I went in was show the lady my coupon and ask if they accepted it. She nodded yes. She proceeds to make both my sandwiches and puts ranch on both that I didn’t ask for. Instead of remaking them, she stands there scraping the sauce off both. Then, another lady comes over and squirts a bunch of Chipotle sauce into my sandwich so it’s loaded with the stuff. I get to the cash register and she tells me she can’t take my coupon because it’s ONE DAY expired. And this isn’t the first time I’ve heard of people having issues here. Save your money and go to a different location. The staff here are RUDE and totally incompetent.

Our favorite subway. The restaurant is clean and the staff are very nice. It's a little hidden in the shopping center, but worth finding. Highly recommend.