Oh the cheddar BBQ sandwich is to die for😜 highly recommended
Best subs and staff!!! Best of luck in the new location!
The management looks like they have it going in a good way service was great. Food was wonderful. I will recommend this to Everybody
FH wins the chain sub restaurant war, in my book.
I love their Italian sub.
If it's a cold day, you can't beat their meatball sub, or chilli...
Large variety of fountain drinks...
First time eating here and ordered the NY sub which was outstanding! Plan to try other subs in hopes they are as good as my first. Love this place !
Great food! Awesome customer service. Very helpful. Always in a good mood
It's is a expensive the food was good though the service was good but Subway is more affordable and you acutally build your own sub there,at firehouse you don't it's take what we give you and the add ons selection is slim to none
Yesterday I called for my order to be picked up when I got there my order was by the pick up orders I walked over to pay for it and the girl said is there anything else you need I said yes I need to pay for my order she said u already did when you order on line I said I didn't I called in for it to be picked up while I was paying for my order I said you know I could have walked in grabbed my order and walked out without paying but I don't want the person that took my order to get it taken out of her pay she made a mistake and I'm an honest person
Great subs, awesome service, friendly staff and a great cause supporting our 1st responders!! All the sandwiches are great but you gotta try... #hook-n-ladder!!
My son stopped by after work. His Italian sub didn't have the seasonings on it. My Hook & Ladder had pepperoni & oil & vinegar added ( shouldn't have) so much my sandwich fell apart & was soggy. Young man making sandwiches dropped half of someone's sandwich on floor trying to wrap & put in container. Other workers made comments like he had done before. Worst sandwich ever. Not worth $16 a piece. Most likely last time we go back. I did love the Hook & Ladder.
Cost of the average food is way too high plus a tip we could have easily eaten in a full service restaurant for less, we came in for the hope of a good sandwich, which it was, fast service, which it wasn't, and a fair price,which it certainly wasn't. It cost $$33 plus tip for 2 medium sub combos. That will be our last time in a Firehouse restaurant anywhere. Your employees deserve better treatment, I overheard some comments, and your customers deserve better, lower your price!
They make really good subs and are very kind and courteous. The only issue is the app rarely works properly. So even though I am a good longtime customer half of the orders, I don't get credited towards my rewards points since I can't order through the app. Also, because of that I have to repeat my order over the phone rather than just being able to reorder through the app easily. They really need to fix the app. Otherwise excellent restaurant.
Service was friendly, and fast. We will definitely be eating there many times in the future!
Great sandwiches. Prices a little high but no one beats their meatball sub. Tried hook & ladder sub today and it is the best cold cut sub I've ever had.
Excellent food. Trainee on the order line so that took a minute. Just MY opinion but I think training should be done during off hours and exercised with live customers with a supervisor present. That's not what happened. Anyway the food was great. We've been long time customers and will continue to be
Always great food && friendly service.
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