Ed Wammack
The staff doesn’t speak English and I’m not crazy about their soup but the Salt and Pepper Chicken more than makes up for it. It is consistently AMAZING after ordering it several times. Be aware, the Springfield location does not offer this dish.
Vanessa Martinez
I tried to give this place a chance several times. Yesterday when I went it in there were NO customers to be seen. Completely empty. And the only customers that came went directly to the drive-thru. The front door is gross looking. They need to re-paint it because it looks like someone threw up on it.
The waitress was nice but she had a very difficult time communicating in English. The menu has something left to be desired and the dessert menu just had a smoothie on it (no price, just a picture) and someone wrote with gel pen ink (which I could not really make out) Chinese donut? We asked about the dessert menu and the waitress acted confused like there was no dessert menu. Then she said, “Smoothie ok?”
Silverware was dirty so I asked the waitress for a clean set. One of the tables had dirty plates left and no one had picked them up. I would understand if it was busy but it was empty inside like I said. As someone who has worked in the food service industry leaving dishes out on tables when it is slow time makes the establishment look bad.
Food was ok. Not the best. The portion size was decent but the taste of the food was not worth the $10+ I paid. Hana Grill is where it is at. The only reason I did not go in Hana Grill yesterday was because the owners closed down because they were dealing with medical issues.
Please fix these glaring issues. I am not the only one who has noticed these things. If you made more effort in your service, cleanliness, and how you prepare your food you would get more customers.
Tim Shirey
Food here is always great. Serving sizes are generous. Service is decent. I always enjoy coming here. Hard to believe the dining area is always so empty. Have been coming here for three years and have never been disappointed.
It seems to be closed down now. To bad.
Nathan Chambers
Got sweet and sour chicken. Had a bit of sticker shock for the high price, but the portion was pretty big. The chicken was insanely tough and I had several pieces I spat out because the texture was so gross. It was like it was all tendon or something. The rice is steamed, not fried, so very clumpy. Somehow Hong Kong Inn is better quality at a much lower price.
I will say the sauce had good flavor. If the chicken was better quality this would've been a 5 star review.
Clark Stuart
It's good basic Asian food however they do have a larger menu I haven't tried. They use good quality chicken meat which is a big deal to me. Cost is about as much as fast food and it's higher quality food. Drive through option is nice too
Sarah Fox
This used to be my family's favorite Asian restaurant. However something has changed for the worse. The hot & sour soup used to be amazing but now it's just tolerable. The food is coated in excessive amounts of oil and swimming in sauce.
The taste is ok for most of the items we ate like the pork fried rice, sweet and sour chicken, and Thai basil chicken.
The service today was equally terrible. The food came out at such different times that half our party was done eating before others had even received their food.
The waitress, a new person who did not seem as if she had ever worked in the service industry before, was unapologetic, argumentative, and had to be asked multiple times for things like refills and the check.
I hope that they get their act together soon but even if they do we likely won't be back again. A real loss.
Christina Nero
I normally have great service but my last 2 visits, not so much. About 1 week ago I asked for hot and sour soup in the drive thru line. Get home and find, egg drop soup! Called and they apologized and said next time get soup free. Just got home from picking up dinner including my FREE hot and sour soup. Open it to eat and what did I Get? EGG DROP SOUP!!!! WELL, food is good but more times than not there is something wrong with my order as in today. Ask for extra ginger, what I get is wasabi. Just 1 example
Melinda Cruz
Firstly i want to say I was skeptical about trying this place out becuase it looked a little empty. However after trying it I have to admit food and service were AMAZING! We ordered potsticker and generals chicken. The chicken was cooked just right and the potsticker sauce was the BEST around! The waitress was new but we could see she was trying very hard to learn. Seems like we have found a new gem. Will be coming back
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