Reviews Mcdonald's - Hamilton Town Center

4
David G.
+4
Always very clean and good quality food. My only issue is if you do not order from the kiosk, app, or drive thru then you may get frustrated. While waiting for my meal the other day, an older gentleman I assume was not very "tech savvy," was waiting at the counter to order. One of the staff asked if he could order from the kiosk instead. The man stated he had tried to order at kiosk but was not able to. Staff member then asked him to wait but never came back to get his order; he got tired of waiting and left. I tried to help him, but he was already too frustrated. Other times I have been there, I heard the staff asking patrons waiting at the counter to order at the kiosk so the practice seems to be consistent. This practice is fine for most people, but I feel for those who are not tech savvy and want to order and dine in the traditional way. Another issue I had was ordering curbside. Curbside seems to be an afterthought here. I ordered curbside and ended up waiting 20 minutes before going inside to inquire. When I asked about my order the manager stated the system was not even up so had to take action to bring up the system to see what I ordered. So basically, I would have been out there forever if I had not gone into the store. Will never order curbside again.
5
Erich Seals
+5
There's a reason this McDonald's is always busy. I work rather close by so I tend to make relatively frequent visits and I will tell you this location is almost always busy every part of the day. The quality of the food is overall solid. It is McDonalds so it isn't anything fancy, but for getting a quick meal on the cheap it is very hard to beat. I highly recommend using their app. It allows you to order ahead of time. That way you don't have to go through the drive through. My personal favorite is pick up at counter and second is curbside. But I find counter pick up is the fastest. You can order your pick up to be obtained at the drive-through though I don't reccomend it. As said early this store is always super busy. They are fast with the drive through but not as fast as simply picking of up in store. I think the staff of this store needs to be given many compliments as well. They are able to keep up with this super busy location all while keeping quality where it should be. They have as of me writing this review never messed up any of my orders, food is almost always fresh(its McDonald's I think everyone knows they use warmers sometimes). Oh and their dining room seems to always be open. Which these days where it feels like most places this is a 50/50 shot is pretty huge for me. Modern day most of the staff focuses on the kitchen that is mostly how McDonalds is so you don't get a ton of customer to associate interaction. Which is what you make of it. Personally im usually stopping by on a lunch break and don't have much time to stop and talk so it doesn't mean much to me. The only downside to the low customer interaction is that elderly people who want to eat at McDonalds during particularly busy times can get kind of left out. Some of them struggle the kiosks that McDonalds offers and try to order at the front desk. Which the staff does eventually get to them, but sometimes it does take some time. It really isnt the staffs fault, I know things can get super busy in the kitchen and they have quotas to meet with the always busy drive through. But this would probably be my only single critique of this place at all. All in all very good place to get decent food for the cheap. Check out their app 100% it is worth it all the way for the savings.
5
James Cable
+5
This McDonald's is always great. The drive up moves fast and the food is better than the other McDonald's in the area.
5
Hayden Porter
+5
The manager was a great role model for people and was such a kind man going into the truck to get something that was out of stock thank you antowone you Deserve a raise get this good worker his money!!#momsoffishers#fisherswatch#ilovemykids.
5
Keaton Leive
+5
I’m 20 hours deep and feeling greasy after gaming until 6:30AM. Nothing beats some McDiddles in the AM. Nothing like it. I pulled up and used a buy one-get one breakfast Sammy coupon and didn’t realize I couldn’t get a meal plus a second sandwich so I just ordered a coffee extra with my 2 solo Sammies. As I pull away and stick my stinky lil fingies in the bag, I felt something. A crispy something. The man at the window threw in a hash brown, and I’m decently certain I didn’t pay for it. Like I said, 20 hours no sleep. But I’m gonna assume I didn’t pay for it. They gave me a whole hash brown for the freebie. That’s gassed up and I demolished it while I drove home and got my wheel greased down. I got home and tore up my iconic McMuffin, but lemme tell you that chicken McGriddle was whispering sweet fairy kisses on my tongue. That bad boy can lay some serious pipe on the taste buds. Anyway, local McDonald’s drive thru man gave me a free hash brown and I went full hog on 2 sandwiches and a coffee. Today was a good day. 🙂
5
Scottie B
+5
Wow, this is an awesome store. The manager work @2p on May 9th. Wow... There was obviously a special needs person waiting in line, she came to the counter didn't say a word to him nor him to her. I thought she was busy doing something else and didn't have time. Then, I walked away and came back with a coke refill handed it to the person. He said thank you and she said your very welcome. So sometimes we need to see the whole picture before making judgments. Made a bad day better. thanks for that. 😊
4
Izzy
+4
Food was solid but service was slow and they’ve removed the drink machines while increasing the prices.
5
curley gibbs
+5
Catch them @ the right time you can get in and out with a full belly and a nice price. They have a new menu. Go try them out, your mouth and stomach will be happy you did! 🤤🥰
5
Anna Phillips
+5
Easy to order at 1 in the morning on your app made fresh to perfection
4
Marcella Murray
+4
First off I want to mention that the young man in the drive through (Joseph) has the best customer service I've ever witnessed at this location, and I've lived around the corner for a decade. I asked his name today, just so I could pull over and leave this review. I deleted my old review, as I've always had issues with this location in the past, but recently not bad. I mean it is still slow at times, but so is everywhere else since covid.
4
David
+4
I would of gave it 5 stars however the gentleman taking my order was kinda on the rude side. The lady that gave me my food was wonderful and very nice. She even went as far to tell me to have a great Monday. I ordered the Iced Carmel Mocha and WOW! I order this drink every day and I have not had it tasting this good ! Thank You for a great start to my day!
5
Hailey Cortina
+5
Very fast service and were very nice! The food was delicious.
5
Chadilac
+5
Greatest place on 🌎. Great Staff!
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