Review Pizza Hut - North Royalton

This North Royalton Pizza Hut is the best in the business. My Super Supreme Pan Pizza(r) is ALWAYS hot and fresh! I cannot imagine going any other place for pizza! I have been a loyal customer for over 40 years!

Third time my order has been EXTREMELY late!!! To top it off, I had to call 4 times to get the to answer the phone only to find out I still have to wait because they are waiting on a door dash driver!!! I DIDN'T ORDER THROUGH DOOR DASH!!! So now my food is gonna be cold!!

Regarding my last visit, my 10-20 minute pickup time became 150 minutes (2 & 1/2 hours) due to a staffing issue. Staff and guests were polite and respectful. I thought it would have been appropriate for Pizza Hut to compensate customers with a voucher for a future visit.

The order placed with this Pizza Hut location was not fulfilled. We showed up to pick it up and the location did not have our pizza and was in final stages of closing. The order was placed at 10:45 on a Saturday night. We received confirmation of the order as well as the app stating that the order was ready for pick-up. The cashier told us that we should dispute the charge with our bank. I requested a refund and the cashier did not know how to do one nor was there any other staff on hand who knew how. I requested a credit for a free pizza for future. We paid $12.99. We got a $10 credit and were told to come back the next day to speak with a manager. I will follow up with this restaurant. But as it stands, we paid for a pizza we did not get. The location is totally unprofessional. Aside from attempting to get our refund, I will definitely not be going back there.

Ordered a large thin crust double pepperoni and jalapeños. Was regular crust with very few toppings. Definitely not extra pepperoni and only five jalapeños. Think my pizza hut days are over as my last few orders have been below satisfactory. Lower standards, lose customers.

Usually good, but quality and suffer periodically. This pizza was dry, 1/2 the normal sauce. I didn't request anything special. I guess need enter comments that suggest normal sauce, but if you are gonna vary, vary extra not bone dry.

This Pizza Hut location is right on Royalton Rd just west of Ridge Rd. They actually have good pizzas and the employees are extremely polite and efficient. I order from them somewhat regularly and they always get the order right. It is always ready exactly on time whether you pick it up or have it delivered. Great job!

I receive emails indicating i have a free pizza coming due to my points. When you order, it will not process unless you clear $12 of an order, then they charge an additional $3+ for delivery. i ordered a supreme which was lacking pepperoni as well.

we ordered two pizzas they came fast to the house the problem they where raw way under cooked dow so we called they said they would send out new pizzas cooked right 1.5 hours later no pizzas we called they forgot to deliver them they said they would send those right out i said NO make fresh ones those are old and cold now the pizzas they just dropped off raw again they must to to make a deliver that 1 or 2 extra so they take them out of the oven early and raw I WILL NEVER EAT PIZZA HUT AGAIN and I will tel all too