Just came with my husband. I ordered a twist cone with chocolate sprinkles. She brought us a cup of twist custard, no sprinkles and a cup of vanilla custard with cookies on it. I told her the order was wrong and she tells me the total without saying if she was going to get the right stuff so I had t
Decent customer service, great cold sweet treats.
Showed up at 6:50pm to everything shut off and the "open" signed turned off. As we were reading the sign on the door and employee comes from in the back and says they are about to close so everything is off. When my husband asked what time they closed she said 8pm. So they shut down an hour early an
I cannot resist a Rita's vanilla custard with chocolate sprinkles. This time I got to overhear the franchise owner coaching his employees on how to protect and present the image of the business and brand. It was a pleasure and made me feel even better about supporting his store. The service is outst
This is always my Summer favorite since I moved to Baltimore from South Florida almost 5 years ago. We don't have Rita's there we have other custard shops but this is by far my favorite location. Everyone is extremely nice, they get your order right every time, and it's very fast service.
I can’t wait until the Joppa Road location is open again. I pulled in nine minutes to closing, and there were still people being waited on so I thought great I’m not the only one coming late. The employees refuse to wait on me they said they were closed. Meanwhile they were still making the other pe
Sitting out front of store now. Male employee said he's not opening because he's the only one there...lost at least 5 sales so far....
Super clean and well presented facility. Workers are very friendly and make the experience fun. Walter, the owner, is a great guy. Always the best customer service!
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