Mark
The service here sucked. They completely ignored me standing in front of the ice cream counter for 5 minutes. I stood there to see how long before they acknowledged me. They even carried on a meaningless conversation with another guy who sat inside. The worker looked like a high school kid, and the other female looked like she could be her mom.
They were working alongside each other. They made sandwiches and coffee like they didn't have a customer waiting to be serviced. Either one could "barely" speak a lick of English. Both should quit!
TOTAL EMBARRASSMENT!
Matt Videtich
Please update posted hours. They closed at 9:30 on hottest day of the year
Brandon F
My daughter absolutely loved her unicorn cake.
J Clear
I've always loved Baskin Robbins but it's pretty irritating to go one that advertises 24 hours only to find that their not open 24 hours. In fact, they close at 9:30pm everyday. Maybe Google has it wrong? Google says 24 hours but the sign on this Baskin Robbins at this location has it posted that they close at 9:30pm everyday. See attached.
julie mccomb
We ordered a icecream cake after not having one in years. I had forgot how delicious they are! My order was promptly taken and they have a large selection of designs to choose from. The cake was ready exactly when I requested, it looked and tasted great!
Christina S
My wallet was stolen earlier today so I only had a bunch of change on me; well I ended up being a few cents short, but Sara was understanding of my situation & she helped me out.
After having such a bad day, this was the nicest thing that happened to me all day!
~THANKS AGAIN SARA!! 🤗
The store was clean and they even had plain jamocha ice cream which not every location has so that was a definite plus. & They are open 24 hours too...which is very convenient. I recommend anyone in the area stop in and treat themselves! 😋
Laurie Kearn
This Baskin Robbins location is terrible. Never enough staff, very slow with whatever they make. It takes forever to cash out. Also they never have the seasonal flavor ice cream. I went in at least 2 weeks ago and nothing, went back and the guy said we'll have it Tuesday. Again, I go back no seasonal favors. Stopped in tonight on my way home just to check. No one came down to wait on me, so I checked the counter still not there! The Baskin Robbins at 6 mile in Livonia is amazing! Friendly staff, and many more flavors including the seasonal ones!
Brittany Szmagaj
If I could rate it zeros stars, I would. There are a handful of people who work there that are great but the one middle eastern man who was around 50, is the rudest, meanest, most lazy man I have ever met. From the start he had an attitude with my fiance and myself. First, I was told a week prior that my favorite ice cream would be in on Tuesday. So I go in and don't see it. The man doesn't even look just says "No." That sucks but it's not a big deal. So then I proceed to order my dad's ice cream and after he gets the scoops I forgot my dad wanted it sundae style so I tell the man the toppings and he gets an attitude and says "No. I used this scooper for ice cream not this little one. No sundae. I charge you extra for toppings." I say Okay and he then almost yells "I am charging you 2 times for your toppings!" Uh, fine. If I already said okay I don't see what the point is to get an attitude over toppings. There is no one else in the store, it's not like the man was in a hurry. This really annoyed me but I let it go and decided to order my shake. It is an odd shake but one that i've been ordering for over 7 years since I was pregnant with my daughter. When I told him the 3 ice creams for the shake, the man says "No. I do one flavor or two. Not 3!" I just ordered the same shake the prior week. And a few times before at this exact location. Please note, I've been ordering it for 7 years. I have never once had a problem. At this time I decided it was best to leave before I said something I would regret. I handed my fiance money and said I can't and wont do this and went outside. I cried in the parking lot. And not because of the lack of ice cream but because of the man inside. I have never been treated so awful before! I'm usually a very bubbly social person. I gave this man no reason for his actions! If we weren't bringing back ice cream for our daughter and my father we would've just left and said forget it about the ice cream. I am absolutely disgusted by this man's service.
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