Tropical Smoothie Cafe - Novi - Photo album

I have to say, the staff here is phenomenal. Picked up an order the other day and, despite clearly being short-staffed (I think there were only two people working) and flooded with online orders as well as several in-store customers, they were still extremely polite and pleasant to deal with, and m

Going to another tropical smoothie would be smarter then stopping at this one. I have been getting the same drink from different tropical smoothie for a while now and never has it been made this poorly. The Customer service is also horrible when walking up to the register you would think that The p

Store was clean and staff was the usual nice, store manager yelled hiiiiiiiiiiiii right next to me. I said hi how are you, manager stared right into my eyes, waited a moment then said what can I get you..... Smoothie I ordered had extras, none of which were added. I try to never leave bad reviews an

Love this location! Very clean and friendly atmosphere, always in and out never a long wait. Mask are required, once I left mine and a male employee supplied one for me. I normally order the veggie smoothies they are sooooo delicious 😋 especially the island green smoothies! I've also tried the wrap

Went to pick up my online order and my smoothie didn’t taste like it usually does….(I order the same smoothie at every Cafe between downriver and novi, the same way so I know how it looks and taste.) Ask staff to remake it and they said they made it as requested and that I was accusing the of lying

On this particular day. ( could be the luck of the draw. Don't typically have any issues or signs of concern) I was with my mom and she orders her her wrap with a kale slaw. I ordered the jerk chicken and chips. We sit down and wait. I realized I didn't get my chips so I go back to the front and te

Staff is super friendly and I've had nothing but good service at this location. However, the 3 star review here is for the sign I read on the wall that said broken blenders will be taken out of employees' tips. It is illegal for an employer to steal tips from employees. If you have an issue with sta

Love the smoothies and food mostly but when you get a salad and they send this to you... on top of not having the pickled onions. But for 8 dollars hard to believe employees can get away with this type of food service. Without better training and direction to serve the customer. Not just half A××sd