Reviews Dunkin'

Fast service, doughnuts & wraps, store looks great if you go inside, they have their Halloween stuff up.

The customer service was beyond horrible! I see another customer had the same exact problem that I did. I went into the store and was completely ignored. Katrina finally passed and saw me standing there. She could have mentioned that she was busy and it would be just a couple minutes. There was actually no acknowledgment. She tried not to even look at me. I asked her to write her name down on my receipt. I told her that the customer service she gave was horrible and not even acceptable. I told her that her manager should know how she is treating customers. She went to the other employees and told them that I wanted all their names. But I only really one of hers because she was the only one who saw me. The others were busy working the drive-through. All 3 employees were only concerned about drive-through orders. So again, Katrina ignored me. She continued to take other orders and never wrote her name down and never gave me my receipt back. I was forced to walk outside to my car and get my phone. I actually took a picture of her so that I would absolutely have the correct person. I know she did not want me to have the receipt because it would prove the date the time and the person who actually rang me up . The receipt would have all the transaction information. I do believe she was trying to hide that. She knew I was very upset. This is for management. Here is exactly the date and time so you can trace her down. It was July 21, 2021 at 10:50 AM terminal number 97800018349.She needs she needs counseling. You should not have her representing your store. I will never go back there. I will only say horrible things about the store and her.

Always busy but they are always friendly

Wow... the Oak Brook DD drive thru lady is awesome!!! She showed excellent customer care skills. She was so friendly, welcoming and energetic. She made me want to cone back and enjoy a meal there. She also practiced great COVID-19 etiquette. I wish that I had gotten her name. She rocks!!! Go Oak Brook DD!!!

One of the nicer, more professional Dunkins I've been to.