Updated 1 month later- the owner was so kind, he definitely made up for the horrible service and I’ve gone back several times since with no issues and will continue going back. Thanks Woody. You and your son are awesome.
VERY DISAPPOINTED!! I spent almost $8 on the smallest scoop of ice cream I’ve ever gotten. This is my second time visiting this ice cream place and first time at the Pearland location. The Conroe location gave me love which is why I returned. I WILL NEVER RETURN TO THE PEARLAND LOCATION!! I even told the girl that the scoop was very small and she just looked at me. Hello?? Geez. I want a refund or another scoop of ice cream. I could’ve bought 2 gallons of ice cream for the price of this half scoop. It must be rectified. I called and asked for a manager of which I was told there wasn’t one there but I will be calling tomorrow about this disservice.
Chocolate and cake batter // sweet cream , chocolate w/ shaving/ cake batter w/ sprinkles . Great customer service . Friendly staff!!
Great service. On a busy weekend everyone serving at the counter had welcoming smiles and got the orders right.
Great choices in terms of ice creams but also ice cream cakes.
Prices are comparable. Quality is good.
Place is well maintained, nice and clean.
Plenty of parking.
Love the cheese cake fantasy ice cream in a cone. The small portion are just right enough to satisfy the craving.
You got to try it.
One of the best customer service one could have is here with Cold Stone.
We just barely made it by 9:56 Pm as they were closing and we were craving for this sweetness and the girls over there happily accepted us and said yes sure we could do get you whatever you like from the menu.
Honestly I was pleased and humbled by the servers. Really great flavour and full of sweetness with rich cream in every spoon and bite. For sure will see you again before close timings. ❤️🙏❤️
Very clean! Usually in ice cream shops tables and floors are sticky but this one was clean. The aroma of cakes is amazing and it hits you as soon as you walk through the door. My daughter and her father had the cone bowl with ice cream. My daughter loved it but her Dad, not so much; he said it was too thick. He had mint w/ chocolate chips/chunks. I'll try it next time and update. Other than that, very nice, clean little spot. Even the patio tables outside were nice and clean. Alot cleaner than Tutti Fruiti Frozen Yogurt at Business Center Drive. Solely based on the clealiness, I'll have ice cream over frozen yogurt at Cold Stone any day. We will dedinitely be back!
Store hours posted say closing time is 10pm; online says 9:30. I arrived at 9:15pm and the doors were already locked with the keys still in them and neither of the two employees acknowledged my presence.
Update: Stars adjusted from 1 to 5. I was immediately contacted by the manager the following day. He listened to my concern and expressed sincere apologies. He was understanding, polite, professional and courteous. I appreciate his attention to this matter and fast action to rectify the situation. Customer service is rare these days and I applaud this gentleman. For privacy reasons I will withhold his name but he has restored my willingness to patronize this business. Thank you!
The customer service was amazing!! My server Madison was so nice and friendly! Definitely coming back
It's so good, we drive here from Missouri City. Why the heck is there not a Cold Stone in Sugar Land???
Very kind and caring staff; they handled my daughter’s allergy instructions with utmost attention. Thank you!
My 1st time going, it was a very good place to eat ice-cream 🍦, lots of choices to choose from very nice place.
I would refer others to this place.
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