Mcdonald's Portland

Kudos for sourcing your trick or treat buckets from an American manufacturing company! We were very proud and happy to see they were not from China. We always prefer to buy American because it creates jobs in America. Thank you for doing your part.

I recently dined at this Gresham McDonald's located on 181st Avenue and Interstate 84, and my experience led me to conclude that this is my new favorite McDonald's! This Gresham McDonald's is operated by Jessika Hernandez, who started as a Team Member in 1991 and worked up to Operator in 2006! The Store Supervisor is Mayra Rivera, the Store Manager during my visit was Jose, and Jesus was my cashier. I've dined in several different McDonald's franchises in Oregon and Washington, but this one provided exemplary customer service each and every single time I visit. First of all, this McDonald's store has the longest operating hours of any McDonald's in Portland, Gresham, and Troutdale cities. Please reference my Operating Hours pictures for clarity. Their Dining Room Hours are open Monday - Thursday from 0500 AM to 2300 PM, Friday - Saturday from 0500 AM to 0000 AM, and Sunday from 0500 AM to 2300 PM! This is the only McDonald's that is open later than any other franchise, so you can satiate your munchies late nights. Their Drive-Thru Operating Hours are 24 hours a day, 7 days a week. So, if you don't make their Dining Room service, no worries, just don't exit your car and continue driving to their Drive-Thru to order! I've witnessed several dozen people over the years rush to make it into the Dining Room, but only to find the door locked, so they return to their vehicle and drive away. Only a few people have enough situational awareness to then try the Drive-Thru. Their Dining Room is smaller than some other newly renovated franchises, but it is updated, kept clean, and provides electrical outlets for groups or individual diners. Their Dining Room also has a Red Box media dispenser, so you can browse for games, movies, and other rental media after you order. There are comfortable booths in the rear, partitioned with privacy decor as well as individual stools in the front of the store. Their menu boards are TV screens with perodic refreshes of different items and their prices. One caveat is I had to wait for the menu board to cycle back to my item to view its price for a large since I missed it previously. Their customer service is superb because I've personally experienced a newly trainee mistype my order, but their manager apologizing for the error, and not only corrected the error, but recompensed me for my frustration, time, and expense by providing me a discount. I know this is not an isolated incident because I've witnessed this same excellent level of customer experience with other other people while waiting for my order. I witnessed this store's manager, Jose, carry bags of food and beverages to their parking lot and hand deliver an order if the wait will be longer than usual instead of stopping the entire Drive-Thru altogether. They wipe their tables during their down time, they sweep the floors in between waves of customers, and they actually check on their diners in their Dining Room to ensure they enjoy their food. Wow! I've never had any McDonald's team member follow up with me on my order, and complete my guest experience. In conclusion, I would like to call out both Store Manager Jose, Cashier Jesus, and all the evening team members on Friday from approximately 2200 PM to 0000 AM for a great job. Jose runs a tight ship, and you can see that he is firm but fair. Jose understands you have a choice to purchase a hamburger from anywhere. Other McDonald's franchises sell you fast food. He realizes his unique and distinguishing product is his store's Customer Service, and a satisfactory experience from "Door to Floor"! His goal is to sell you great customer service, and the food is only a minority component of your guest visit. OTHER MCDONALD'S FRANCHISES SELL YOU A GOOD. THIS GOOD HAPPENS TO BE FOOD, FAST AND CHEAP. ON THE OTHER HAND, THIS MCDONALD'S STORE MANAGER, JOSE, UNDERSTANDS HE IS SELLING YOU A SERVICE. THIS SERVICE IS THEIR EXCELLENT DINING EXPERIENCE FROM WHEN THEIR CUSTOMER ENTERS THE DOOR UNTIL THEIR CUSTOMER LEAVES THE DINING ROOM FLOOR! THIS SERVICE JUST HAPPENS TO INCLUDE THEIR FOOD AS WELL.