So I'm on the fence with my rating. I always love ice cream at Baskin Robbins. Today was no different as I got my two scoop sundae. Delicious! 5 stars for that. Customer service was lacking. Love when I asked for a water cup the guy looked right at the near empty water pitcher I was standing in front of (which I checked before asking) and asked there's no water cups? Then there's the second guy floating around the back of the store doing whatever. Couldn't really tell but at 8pm it was busy tonight and all the tables were dirty. We used baby wipes to make our table reasonable. Speaking of baby wipes...nice touch on the baby table and chair. Wish that was halfway clean. What's with every chair having duct tape? People were constantly coming in so it seemed business is good. Get some new chair pads please. Again, I went for ice cream and was not disappointed so not gonna doing them too bad. We were still able to sit, eat and enjoy ourselves. Let's hope for improvements down the road.
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BR ice cream itself is great if you like traditional, hard ice cream (I do!). I love that they have a new featured flavor or 2 every month to make it more interesting. This location has its pros and cons though. It's nice to have an ice cream shop in Central QC, and most of the time, when I go, the employees are at least attentive, if not friendly. You can sample as many flavors as you want, and they always have water and cups available for customers. They are really good about letting me customize my orders too. The thing I've noticed though is that there are frequently only teenage employees with no supervision, which means that no one is cleaning up regularly, they are antsy to close up when it gets within an hour of closing time, and a few of them lack basic necessary customer service skills and food service skills. I continue to go back because of the location and for some favorite flavors, but I do wish the owners would do something to take some pride in the appearance of their shop and in the way they train their employees.
Service was very good. Everyone here is friendly and willing to help.
The Turkey Day Fixins ice cream was weird though.
Mason was our server! He was very welcoming and kind with great suggestions! This is the kind of service every place needs! Delicious ice cream too!
I have a severe wheat allergy. I went in this afternoon with my daughter. I notified the young lady who took my order of my allergy. The manager training her came over and instructed her as to what to do. The protocol they followed to make sure cross contamination would not be an issue was the best I've ever experienced. Super impressive!
Went in to buy an ice cream cake for my sister's birthday. They did have a good selection of cakes ready to choose from. They did write happy birthday on the cake. I did have to wait a little bit for them to open because their hours were different due to covid. Other than that it was a good experience.
I haven’t had Baskins in a while. The crew was amazing helped our group of 6 with a smile. Didn’t realize how important ice cream was for some people. Lol. Great spot to cool off.
Great store, the workers are very friendly and go out of their way to make sure you have exactly what you ordered. They even gave us a free sample of an ice cream we were curious about.
We have been to the store 4-5 times now and every time the staff has been great to us.
I am updating my review 9/16/20 because it seems as though staff has changed and the scoops are now the normal size scoops. Yay! I feel like I am getting what I paid for and will definitely be coming back to this location.
Old Review:This particular location doesn’t scoop regular size scoops. My two scoop order was equivalent to one and quarter scoop. I have been a BR 31 flavors fan since forever but I won’t frequent this location again.
Great service and it’s very convenient to have an ice cream shop in queen creek. I have been coming here for years and it’s always great
Extremely, happy with Customer service, from, plz excuses, for miss spelling her name, ( Ashlynn) outstanding servive, ,
Very professional..
Always great service at this location. Chocolate is delicious of course. I like that the samples are individually wrapped.
Excellent ice cream, I know because of Covid things are weird but can you please find a way to bring back samples if you buy some and you don’t like it they don’t refund you or exchange it in my experience. Stick with something you know you like don’t try something now until they bring back samples.
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