This Panera Bread has the best customer service out of any Panera Bread or actually any place that I have ever been to. I was given the wrong salad and they were more than willing to help me. The manager at that time, he said his name was Keats?, was seriously awesome. I had all three of my boys with me, one of which was a screaming 1 year old and he even gave the baby bread to help out. He even went out of his way to make sure we were happy. This is how any business should operate as far as customer service is concerned!
Very quick. Exactly what we wanted. Food hot and delicious
Since relocating from New York, I have not had a decent bagel. Raleigh is known for biscuits, not bagels. I had a hard time finding somewhere to fulfill my craving. I was desperate and ordered from Panera but was pleasantly surprised by the quality of my lunch. I decided on a everything bagel toasted with chive/onion cream cheese and paired it with a Mediterranean bowl with avocado for lunch.
It arrived packed to perfection with fresh ingredients. My bagel was super fresh and one of the better everything bagels I’ve had with not a lot of salt and toppings crumbling off. My salad is excellent. Fresh veggies and ripe avocado. I will definitely return to dine in.
Always a solid choice when you’re craving a sandwich or forgot to pack a lunch. I order their pick 2 and get half of a Turkey avocado sandwich and a bowl of the creamy chicken and wild rice soup. Consistent quality for a decent price.
They never fill to go orders- salads are filled only half the container every time. Hardly any salad. Only a tablespoon of tuna salad on sandwich or a few skimpy pieces of chicken. They’ve cut out a lot of quality & quantity, so really all you get is bread. And if you come late in the day they are out of a lot of bread/bagels. It all tastes good, but open up a sandwich and it’s pretty much nothing on it.
I've had issues here with coffees being out, hot and iced, and hot coffee coming out cold - meaning they've not been changed in possibly 2 or more hours (I think), and I find the sugars being out or milks room temp; so generally the rotation of supplies and such in this Cafe could use some improvement.
However, it's important to note that the staff here is always very friendly and helpful. The cashier has helped me resolve issues with orders, or take the time to get supplies out from the back if the front end is empty. You can tell the manager Sean really cares about the Cafe as it is always very clean, organized and homey.
I look forward to the improvements being made!
Customer service was outstanding. OUTSTANDING! By far the best dining I’ve experienced including higher end downtown restaurants. Spacious seating and various options from outside to fireside to booths. All the staff were friendly even during lunch rush hour. What an amazing team!
My 93-year-old friend and I had lunch at this Panera yesterday, and our order was taken by Steven, the store’s new manager. My friend, on a walker, bantered back and forth with Steven as we gave him our order. He was so patient and encouraging. Then when our food was ready, it was hand-delivered – by Steve! Later I went by the kitchen, and he was right in the middle of the workers, pitching in to help. Hats off to Steven! We will be back.
Located on glenwood ave. Rite between the comfort inn and golden corral. Great location parking is a hassle . Nice and clean looking inside with a friendly staff.. tried ther new sparkling water they had an it was mango orange flavored. They have self service orderin at the location 2 avoid the long line. Also a drive thru option is available but that is much slower than parkin yur car and just goin in store an placin order. Wait time an turnaround is some thing that needs 2 be worked on at this location.
Stephanie has the best customer service ever! Thank you Stephanie for your happy and helpful service today in the mobile pick up line! Also, the food is banging!
As an indecisive family of 3, going with the Family Feast was an obvious choice. You choose 1 of 3 soups, 1 of 2 salads, 4 half sandwiches (there are about 6 to choose from), and comes with a baguette and 4 chocolate chip cookies! The soup and salad easily serve 4, and the broccoli cheese soup is always a win! The sandwiches are large portions, the service was fast and friendly and it was pretty affordable for everything that it included.
Becca is the best! My doordash order was missing items then completely undelivered and she went the extra mile to make sure that I got my food. This is one of the best Panera locations to go to!
They will make your food with love. Trust me! I almost buy from the same location because the food is fresh, customer service is excellent and they always on time!
Good: food, employees, ambiance, tea flavors, rewards program, and when it is cold, a fireplace. Less good: food is a bit expensive for lunch. Overall, a nice Panera with ample parking (might have to park around back).
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