Chipotle Mexican Grill - Richmond - Photo album

Most of the guys at this place are awesome. It's clean, run well, staff is very nice, etc. There are a couple of employees taking orders that they give TINY portions. I mean like 1/2 a scoop of rice, 1/2 a scoop of chicken, etc. When you ask for more and get charged for double, but that's the normal

Don’t bother going to this Chipotle at or around dinner time . The manager has no leadership skills & was extremely rude to customers. The staff prep food in front of customers for the next day is prompted to say “ We are out of this / that !” Especially items like guacamole, vinaigrette & rice . C

The GM at this location handled an insanely disrespectful woman, screaming at him because she didn’t want to pay for extra chicken. She was vulgar in her insults, and that GM (I didn’t catch his name, very nice with tattoos on his arms) handled it beautifully and respectively. She requested HQ numb

Had to post a 5 star review after witnessing the most embarrassing, unruly customer scream about a portion size. The GM (didn’t catch his name, has tattoos on his arms, very nice) handled it beautifully and the customer left. Kudos to him for being professional and holding his ground. Hope that cust

Food is good here. But the service is terrible. Arrived at 9:39pm (closes at 10pm) and they had already taken all of the food items away. Said they were unable to serve me.

I went in the pick up a to go order as well as add to my order. I had mixed feelings in my experience because the women in front of ne was not wearing a mask which there were CLEAR signs stating a mask was required. The employee making the dishes (in the red masks) was very professional and addresse

Rice was HORRIBLE sticky like SUSHI RICE...instead of receiving Sofritas I received FAJITAS VEGETABLES. I am so over this weak chipotle. THEY ARE UNORGANIZED AND PLAY WITH PEOPLE MONEY. This easy bake oven food...

The service was poor. The guy working in the front doesn't know the menu. My son was asking for barbacoa as his protein and the guy kept on going for the carnitas. The other employees were taking their time to jump in when he said he needed help. Flavor was mediocre this go around.