Pizza Hut - Rochester - Photo album

Literally the WORST pizza hut. We've ordered there twice and never will again. They have gotten it wrong every single time. We ended not getting our food delivered, drove there, and stood there while no one helped us for twenty minutes. No one came to the front for twenty minutes. I called their ph

The building is in bad shape and in need of a complete overhaul and remodel (like most of them). Having said that, our server, Carol, was fantastic, and we were only there for the lunch buffet. There was no vinegar on the salad bar, so she sent someone out to buy some. If that's not customer service

I literally put in an order today and after almost 2 hours of not receiving my order I called them to check on the status. I was in formed that they cancelled my order because they were out of an ingredients for the pasta. They stated that they called the number that was left with the order which is

Horrible experience tonight. Ordered a pizza that was delivered with wrong toppings, wrong crust. Called the store to complain and the woman that answered tried to imply it was my fault. Horrible customer service. Got a second pizza ordered, wrong topping AGAIN, missing blue cheese dressing. Deliver

Terrible on April[ 6. Forgot half my order and never had it brought to me. They let the phone ring over 2 minutes at a time...when they answered there was a lot of talking laughing and music...more like I had called a bar then a pizza hut. The manager who answered seemd to take pride in seeing how m

Worst service ever was told they called me 3 times couldn't repeat the number they called said they came to the front of the building to a bunch of parked cars there are no parked cars by the building only 3 trucks I put the truck number on the order and was told that I'm not allowed to order from t

I mean it's pizza. It's cool. Pizza hut does not deliver to my home so I either go pick it up or get it delivered while I'm at work. I wish they would consider changing this however, I guess this business model works for them.

I love Pizza Hut. This is an express location so they are very fast. No seating its not like a regular Pizza Hut restaurant. One of the employees is excellent there. Her name is Serena.