My daughter likes this location because so far they're the only ones who get her coffee right? It's a miracle when she doesn't need to go back in and HAVE to ask them to remake it? A few years ago she worked at D&D(and was excellent at her job. U know ur doing something right when customers ask for "U" to make their food and drinks, but also because ur sweet/respectful towards them) and she definitely knows when not enough caramel or sugar have been added to her coffee.....but it's also not as if it's free, because we do get charged for our little extra goodies and condiments, added to our drinks and food.
I had come out to Rochester for a summer internship, and we chose this location to eat breakfast every morning for about 2 weeks. The food really wasn't emaculant, but I was trying to keep my expenses down. The people inside were very kind and the service and food were quick. Managed to get a free donut on national donut day, I don't know if it's because they liked me or not, but it definitely made my day. If I find myself in town again, I would like to stop by just to see how things are going. Very nice and clean for a fast food place. (Kayla ⭐️⭐️⭐️⭐️⭐️)
Exceptional customer service from the staff while I was there purchasing goods for a present. They even provided a gift bag and tissue paper to make the gift complete. I love that everything was easily accessible. Quick process....and the jelly donut and coffee was good too.
I'll preface this with a disclaimer: I am a Starbucks fan. But Dunkin happens to be within walking distance and that's how I ended up here on Mother's Day while we waited for the other boys to wake up.
The mocha blended coffee was actually pretty decent although I forgot to ask for almond milk so it was really rich and tasted like it had 3 million calories. These blended drinks are ok but will never replace frappuccinos. At all. Not even close.
I also bought a 1/2 dozen donuts which were fresh, especially the sour cream donut. The mom donuts were really pretty and I appreciated the time someone took to write on each donut.
The lady at the counter was nice.
It took a stupid amount of time for them to make our 1 drink tho, but it was a busy morning so I'll let it slide. 4 stars based on expectations of Dunkin, not based on expectations of coffee. Take that as you will.
Just had tea, didn't have hot chocolate as I don't drink coffee.
I really wish the rude comments would stop. Sure the lines are long but you know what? They're doing their best to get our day started. Since Starbucks doesn't have dine in any more I have become a regular customer. They are a great crew who really take the time to make your time spent there relaxing. I wouldn't go anywhere else. Great service. Highly recommend. I start each day with them. Again, stop with the rude comments please. Put yourself in their shoes and be thankful.
So I love this location don’t get me wrong I’m here atleast once every week or other week depending usually never have a problem with anyone and it’s one of the best locations in Rochester NY! However when I was there this morning on 8/7/2020 the lady who took my order was extremely rude! This is the second time I’ve had an issue at this place if you do not like your job! Why are you working there? I would really like to report this lady and I will be reporting her! however a reminder to those that work in fast industry’s Wendy’s etc! remember that it’s your job to serve us as customers! If your that negative about your job maybe it’s not for you!
(as I am a customer ordering from her and people need to remember that when there working)
A busy hopping place but the service is top notch. Love me some Dunkins.
Let me begin by saying that I am not a cop and yet I love doughnuts. Especially dunkin' donuts (no offense Tim Hortons - your coffee is still great). But days when I am really depressed, it is the doughnuts here that lift my mood. Must be all the added sugar. Well if it does the work, even for two hours, who am I to complain. Five stars. My favorite depression place.
I have been through the drive-thru so many times they recognize my voice, usually have my order ready! these people are friendly and very quick in these, have to move fast times!! 5 out of five stars! Thank you!
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Every time I visit this location, I have nothing but the BEST customer service, and my drink always tastes just how I like it. The place is always as clean as can be and I noticed Colleen (who may be the manager) is always greeting customers, cleaning, running around making sure everything is perfect inside and outside of the location. I love visiting this location b/c of the friendly employees and the cleanliness of the store. Most of the time I drive out of my way, just to visit this location . Each and every time I've visited this location, my experience was nothing but perfect. One time I ordered my drink and it wasn't to my liking, I went back through the drive thru and the woman taking care of me was so amazingly friendly about it, and made me feel comfortable. She made me try the drink before I pulled away to make sure it was how I liked it, and she let me keep the other coffee they had already made me... I've had an experience like that at other locations and the outcome was not the same. This place is the BEST and I would recommend it to any and everyone. The woman Colleen who is always in there when I visit is so friendly and she is part of the reason why I enjoy coming here and the other employees follow her lead. I travel a lot for work and visit many Dunkin Donuts, but this one is different (in a very good way). The staff is always friendly and the place is always as clean as can possibly be. A+ in my book.
By far the best location in the Greece area. Today the line was longer than usual and they weren't prepared with my order when I got to the window so they gave my daughter a free donut and upped the size of my drink free of charge. This is how customer service should be, righting their wrong before I had a chance to complain.
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