Went last night and the service was horrible. I saw 4 waiters and there. Was only one waiter (ours) that was basically serving the entire place. I felt kinda bad for him as he was running around like a crazy person with no help. The only reason why i rated 5 stars is because of the waiter he had. He was on point with everything. We had our food and drinks on time and he was extra friendly. His name was Kevin Y or at least that's what was on the receipt. Out of 5 waiters total he was the only one that was taking care of the customers. We tipped him for the fact his customer service was perfect. Overall that place needs to hire more people like him. I literally watched 3 couples leave due to the slow service. Smh. Not to mention my husbands � had cold cheese on it. For that i blame the cooks.
Food was really good ( as always .) We really enjoyed our server, Andre. He gave nothing but the best service! We will be back and hope to have him again �
Love the shakes so many different one
And the burgers are great I'd say they are better then Culver's and I love the coupons that come in the mail..... Yum �.i see alot of negative feedback... I use to work in fast food and I will say not matter where you go it will never be perfect but they try because you don't know how many staff are working at the time and how many customers are coming in there could be 3 people working and they get hit with 20 people...give them credit it's not easy working in the fast food industry.............
Food came hot and fast. I had the white truffle steakburger and it was one of the best burgers I've had in ages
Food was great! They were busy but the server let us know of the delay which was not too bad, maybe 15 minutes. The server was great and very courteous. Shakes are DELICIOUS!
Good quality was very good as usual for steak and shake. There is no better shake in my opinion. People come in expecting to pay $4 for a cheeseburger and get five star quality food but that’s just not how it works. For the price, there is no better food. Service was actually better than most steak and shake locations I know of so thanks for that.
This was the first time I had ever been to a Steak n Shake. I loved it. The manager girl was attentive, friendly, and seemed to care as I saw her busy while we were there. I honestly think she has a bright future, and has ability beyond her current position. It was on 3/25/22 at about 1400. Black girl, dressed in black. The food was good too. Reasonably priced.
WOW!! Customer service was awesome! Food came out relatively fast. You order from a Kiosk when you walk in and pick it up at the counter. Saves dealing with slow wait staff. There was one guy going around cleaning and checking on people, his attitude and smile were awesome!
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