Christine Hudson
Way too overpriced for NOT getting items ordered!!! Ordered steak and cheese received with no cheese! $11 for the sorry excuse of a sub pictured below. Drink ordered not received and other order did not receive chips. All that had to be purchased separately by the way! Such a horrible first time experience! Spent $30 on a medium incomplete steak and cheese and a small turkey bacon ranch! DO NOT WASTE YOUR MONEY!!!
Tessa Brown
Just picked up our family order...
Missing a drink and chips off one order. And then the apple juice and chips off my kids order. 😒
My sandwich didn't have extra cheese on it and none of the sauce I asked for.
When I walked in the guys just kinda pointed to where I was supposed to pick up my order. And I said thank you they didn't say anything back....
Also none of our sandwiches came with the pickle spear.
Huge let down
dorye hughes
If I could give them -5 stars I would. I went there two different times within months of each other and HAIR was in my food. The first time I told them about the hair they said 'grossss' and I asked why don't you guys wear hair nets the young lady said she was never told to wear one. The team couldn't give me a refund because they didn't know how to process the refund and the manager was off and wouldn't answer the phone. They took my name and number so she could process the refund but I never got a call back. I went back to Rockwall probably 3 weeks later for the refund and the owner/mgr gave me a refund apologized and even asked me to give them another chance that he was short staffed due to covid and I understood where he was coming from. I went back a couple of months later, noticed the workers not wearing a hairnet...I still ordered(I shouldn't have). I checked my sandwich before I left and there was yet another long black hair in my food. I cringe thinking about it now. This time the team was able to give me a refund and he said 'we will go ahead and refund my entire order as a courtesy' basically since I made my drink and I was drinking it already. I left it all there and will never return. Imagine how many people have had hair in the food and didn't check it. I now check all of my food especially layered sandwiches.
Nathan W. Ross
Ordered today a couple hours ahead of time, pick up our sandwiches, get home, and they're totally cold and soggy like they were made at the time of the order vs. the time of pickup. On top of it, the steak sandwiches we ordered only had about 1/2 the meat as the last time we ordered. Plus, they forgot the pickles.
This location almost never provides the sauces ordered to accompany the sandwiches, either.
Trying to locate the manager's contact info, which isn't available on the site or anywhere, so leaving this review here to share my experience with the community.
I'd recommend taking your hard-earned money to another location or sandwich place, cause this place has been disappointing for months now.
Kimberly Millsap
Giving it a 3 star because this is the first firehouse subs I have walked into and not recieved the "Welcome to firehouse" greeting it is so greatly known for. As well as all the tables were dirty!!! I had to clean my own table and saw multiple customers have to do so as well. The staff was nice but there were also tables with number signs for customers but they were yelling peoples names out and leaving them on the table. I was here for 30 mins and dont really post negative reviews. I hope this helps spark a little change in a restaurant that makes great food!
Francisco Arredondo
So I went there to get food with my gf. They didn’t seem friendly at all when we first got there. Waited a while for us to be greeted or acknowledged, even though they saw us.
My gf ordered her sandwich and got it correct. I ordered the hero sub, with everything. I didn’t bother to look at the recipe, but when my food was ready, I noticed the recipe and sub was the new chicken sub. I don’t see how one can mistake hero for chicken. I ate it anyways, as I’m not picky, and just won’t eat here anymore, I’ll just go to the Mesquite location which has amazing service.
Also, they didn’t bother to tell us it was going to be a long wait time until AFTER I ordered and paid.
Caitlin Mahmood
Horrible food and customer service. Ordered 2 sandwiches, got home and on one they completely forgot to put the meat on it. Employees are rude and make snide comments. You’re better off getting a sandwich wrapped up in plastic at 7-11.
Keven Howard
Surely the worst firehouse I've ever been to they screw up an order refuse to give you a refund over the phone unless you bring them the sandwich that they messed up spending your gas to go and at current gas prices it's ridiculous I wouldn't recommend taking my dog to this location
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