Cold Stone Creamery - Rockwall - Photo album

Place needs a little bit better upkeep. The service was alright. When we went there was no one else so not busy at all. Told them the kind of ice cream and just to add sprinkles but added something completely different then on our other order the ice cream or topping we picked just tasted off.

Absolutely awful customer service. Literally 4 employees standing behind the counter talking and cutting up and doing nothing to help customers - in fact we had to ask to be helped (not even sure the guy that did help us was an actual employee). We had to remind the guy serving us to mix in the the

Busy Saturday night I understand, but to have the employees talking about the customers is not right. They need to teach those young girls to respect adults. Laughing at our face and talking about us acting like we couldn’t hear them is disrespectful. Also not only they were laughing at us but the

Probably one of the worst customer service experiences I've endured lately. Whoever is training the new girl today is specifically the one I'm speaking about. She was not friendly or welcoming when ringing my order up (something you'd normally expect to be overly dramatized when training a new emplo

Very bad customer service, I added 2 waters to my order and the cashier Erica wouldn’t charge us nor give me the rest of my order. once I paid, I was asking her for my order and she wouldn’t even look up and when she did she looked bothered because she was on her phone all the time. Poor customer se

Need a lot of improvement. We go all family to refresh and treat, the place was empty and filthy. Every counter, chair, display, outside fridge, floor, trash can, front door and windows were super dirty. Ice cream melted on the floor. Not a welcoming service emloyees were using the cellphone . No mi

I ordered a birthday cake for my husband from the Rockwall Cold Stone Creamery Store. I ordered the cake a week in advance (the earliest the website allowed me to order). He specifically requested the Signature Cake Batter Layers Cake. Unfortunately, this store doesn't carry that specific Signature

If I could leave a ZERO star review i would. Service was beyound horrible. Place was a mess. No management keeping the placing running. All workers were teens who just didnt care. Will not be visiting this place again ever.