Chipotle Mexican Grill - Rocky River - Photo album

It is very rare that this place has fast service and that the food is made on time. I had a mobile order for 6:50 and at 7pm they were just starting on 6pm orders. It was very busy, and this would not be a huge problem as it was busy if the food actually turned out good. But unfortunately with this

Worst service I have ever had. Ordered for 6:50 and it was an hour later that we finally received our food. Had friends in line they had there food forty minutes before ours. There were two people doing Mobile pursers and they seemed to have no intent of doing their job or even doing it a little fas

I wish I had a better experience to share. We stopped to get dinner but they were so backed up and out of everything that we chose to run our errands and come back later. Nothing had changed when we came back. They were scraping the bottom of the barrel to get our food. The place was super crowded w

Terrible service! I had a mobile order pickup for 6:50 and finally got it at 7:45. The employees where working very slow and the slowest one working was the manager who had no one working efficiently at all. He just made up excuses and did not try to get any of his co-workers to work faster or harde

Worst service of any restaurant and chipotle ever. The two making to go orders are taking there time and joking with each other while they are 20 deep in back orders. The manager said they are doing the best they can. Clearly he can’t manage either. Avoid this chipotle at all costs they somehow take

As I sit here waiting for my mobile order (currently 30 minutes past my pickup time) I can't help but notice how kind and professional the staff are. They are clearly very short staffed yet are doing their best to keep up with orders. Several people have been EXTREMELY rude to the workers who have n

One of the worst chipotles there is. Dirty. Constantly a disappointing experience. Today they were missing anything beef, Queso, fajitas, Guac. Lettuce, tomatoes, 4 different beverage options, and didnt have any change to give customers. So unless you wanted a chicken bowl with cheese and rice

Worst chipotle in America, hands down. Online stated they were open so we ordered on the app and were greeted with a note and a locked door. Go to the west park location.