Louise Ann Salerno Brown
+5
Friendly staff and great food..I go there a lot! ♡♡♡ salad bar...
I had ordered and paid for pizza for my son's birthday for his class and it never arrived. I was beyond upset and wanted to talk with the manager. I spoke with Christine, from the Rome site, and she was an absolute angel. She completely went up and beyond to help me still make it a great day for my son. She even made sure that he got a few gifts, that was so amazing. She helped turn an issue that wasn't even her fault into a time that we could look back and know that there are still great people in this crazy world. I pray an extra blessing for you Christine and your family. I will never forget you helping me with my son's birthday.
I called the Rome NY store and McKenzie answered. McKenzie took my order and made sure it was correct....there was a problem with my cards ( pizza hut system doesn't like any of my cards as I have run into this issue in KY as well) she tried both cards twice and then offered someone else to try them. Bob the manager came on the call and we discussed the issue and Bob came up with a solution to the problem. Bob even called back to make sure the delivery went well and discussed further what might be the issue with my cards and Pizza Hut systems.
Overall the experience with this store has been one of the best. That store seems to have great team and great management leadership that tries to find the balance between customer service and protecting their team members. Kudos to McKenzie and Bob and the driver his was a nice guy too.
Nicholas was amazing. He's a good cook best pizza I've had in a long time
It was very easy to customize your order. Plus fast, prompt service. 😎
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