The employees there on 11/7/2021 made this a horrible experience. Everything about the order was messed up. Not one thing correct. I order through the app and when I pulled up to pick order 20 minutes layer I was told the order was ready except "we don't have the chili right now... everything else i
This location routinely takes 20-30 minutes for drive-through, even if there are no cars ahead to order--it's that bad. It's not a COVID staffing issue either; it's always been understaffed. The convenient location doesn't make up for the time sitting in the drive-through. I can drive the extra 2 mi
Can you stop screwing with the Chili 5-Way?
It went from being in a somewhat acceptable sized container to a soup cup, and there's no way it holds the same amount of food. This is about the 3rd time Steak N Shake has downsized the 5-Way over the years, and it's legit half the size it originally use
Hands down, the greatest fast food hamburger in the midwest. This location did a great job but didn't put the ketchup on the burgers. The fries were hot and crispy, which is a definite plus for St. Louis locations! Well done!
Came in for a quick bite. First so happy that you have a few workers and you ladies were doing a great job. Second, can't believe it's touch screen and no servers, times have gotten crazy!! Most def happy to see you open!!
The fries are always fresh/Hot. The shakes are sometimes melty. I love the big straws for the shakes usually for us the shakes are delicious. The medium fry is really small. The windows are kind of dirty. But overall that steak ‘n Shake is great. But we’re very sad a lot of them are closing down
Took 20 minutes to get my order. Got home. Burgers were burnt. Onions were burnt black. Order was wrong. This location always messes up but we come back once in a while because there isn't many locations left and we used to love steak n shake. Hopefully management steps up or else this one will shut
Manager was hands on with a great personality. This is a Steak n Shake oasis in the desert of St. Louis Steak ‘n Shakes. We dined in and the new kiosk ordering system has a learning curve but the effort was worth it. We will return.
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