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This Pizza Hut is usually so awesome but today 6/27/2020 my food was horrible. This is easily the worst pizza I‘be ever had and definitely the worst Pizza Hut pizza I’ve ever had. The crust was soggy and the toppings seemed to not be all the way done. This was my first time eating here since March at the onset of Covid and I won’t be doing so any time soon. I’m really disappointed because before Covid I ordered from this location once a week and was always pleased. Fortunately the wings were still good so I at least had a halfway decent meal.
Angela SPEARMAN
HORRIBLE EXPERIENCE. I placed the order online around 7:10p and the website said we should receive our order around 7:40p. At 8:16p, I received a call from the store to say they didn't have any delivery drivers. So, I had to pack up my children and drive down to the store. When we got there, there was a line and when I asked for my order it wasn't even ready. The workers were very rude upon explaining to them that I ordered online and had already paid. The store was dirty and you could see pizzas just sitting out uncovered. Once they finally got my order together, the worker rudely asked me, "Is that all?" I was so frustrated with having to deal with them, I just left the store. When I got home, we noticed we didn't get all of the chicken wings we ordered, 6 instead of 8, the pizzas and breadsticks were dry and overcooked, and the pasta was rubbery. I was told I wouldn't be charged for the delivery, but I was still charged. I will never buy from here again! This store doesn't even deserve the one star!!
Germicia Crenshaw
I placed my order at 7:14. They said the order would take 20min. When i got there at 7:45, the pizza was done. She showed them to me and I asked where the wings was that was part of my order. She said they where not ready yet. Waited another 20min before i asked for my money back. Then she said oh the wings ready now. But now my pizza was warm and didnt have smoke coming from it like she had showed me at 1st. Im guessing they are short staffed maybe, but i hope for better production in the future.
Anna Clark
This was my first time ordering delivery, I ordered the most basic order you could get! A medium pepperoni pizza and I think it was like five or six piece chicken wings, I literally am seven minutes away from this place. I placed my order around 5 PM, I didn't receive my food till about 8 o'clock, in my order still wasn't complete. Still waiting on them now to deliver me my order I requested at five as it is 8:30 PM right now, was told I'm going to get my food and receive my refund, was told it'll be roughly an hour till I get my food in my refund. Literally the worst experience I've had at this place. And in between times I've called a least five times and no one has answered, shows how great their customer services. I advise know when to order from this place
Kayley Cunningham
I live 5 minutes away, placed my order at 7:35 was expected to get it around 8:05. I called around 8:20 trying to figure out where my order was and the woman I spoke to was extremely rude. She constantly yelled over me"it gone, it comin" so I hung up and then my grandmother called. They exchanged words and once again the woman on the phone was extremely rude and unprofessional. It is now 8:50 my order is no where to be found. Never again will I order from Pizza Hut. Domino's is much more efficient and customer friendly.
brittany p
I went to this pizza hut location last night 02/24/2016 around 7pm. I ordered a big box with wings and bread sticks and a garlic knot pepperoni pizza. They told me my carryout time was 7:05 pm. I didn't get to pizza hut until 7:20p.m, expecting to walk in, pay and just get my pizza. That's the opposite of what happened. I walked in and there were about 4 customers standing around. 3 workers were behind the counter. One girl on the phone, one guy tapping on the computer, and another guy leaning against the counter lounging around. I asked the lady next to me if she was in line and she said yes, that she hasn't ordered yet. We stood there literally for about 15 minutes and no one had even acknowledged us, not even eye contact. I had finally had enough and just went and interrupted one of the guys to tell him I was there for a pick up. I paid for it and that's when the other customers started to get agitated and noticed you have to go and make them take your order. I sat in the store for another hour waiting on my food, watching a 3 ring circus. They were making pizzas and just throwing them in the warmer. They were not calling out any orders. In order for you to know your pizza is done you have to go and bug them and ask about it, only for them to say" oh that's been in here this whole time." Well when were you gonna let me know. They did this to almost all of the customers. She tried giving me a big box with only one pizza in it. I told her this is not what I ordered. I'm most two whole pizzas here. I had to wait some more for them to just toss me a hand tossed pizza (something I didn't order, but took it anyway just to get out of there before the night was over) I still had to wait for my garlic knot pizza. It took a lady about 45 minutes just to get a brownie. They were mixing up orders. They were not apologetic, in fact when I started to complain, they got attitudes with me, like I was the wrong one. I was told that the online system is not accurate with the times and I should at least give them 2 hours. Lol The lady manager was very nasty after I asked for a refund and she told me that it's impossible. Gave me $6 credit instead, which is useless because I won't be returning. Their customer service is HORRIBLE!!! A 3 ring circus indeed!
Capri
I ordered from the app. Each time, my order is complete and ready when I arrive. The employees are always pleasant and provide great service. Good food. Good pizza place. Great menu prices and selection.
Ian Gray
If I could give less than one star for this restaurant I would. I called in the order thirty minutes prior to me picking it up. Phone curtesy doesn't exist at this place. The person that answered the phone was rude, hard to understand, and it took them more than three attempts to get my order right. Thirty minutes later I arrive to pick up my food and after multiple attempts at trying to find me in the system, I am told that my pizzas haven't even been made yet. The worker at the counter again was rude and kept interrupting me to answer the phone. I left without paying and without my food.
Again, if I could give this place a real score, it would be a zero. I will never order here again.
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