Papa Johns Pizza - Salem - Photo album

I don't know where to start. A few years ago this place was great, but in the last few months..and I hope some upper management types take notes the service and delivery are horrible! We live exactly 5 miles from the store. It takes on average an hour and a half sometimes more and then we are always

The website stated my pizza would be delivered in 63-73 minutes, I knew I had plenty of time for the delivery and to eat it. I must stop eating at 7:00 PM for health reasons. The pizza still had not arrived 1-1/2 hours later. I called the 4th Street Salem, VA Papa Johns. They said "The app estim

Never got dipping saice for my cheese sticks. Called them and they said someone would bring some out. Its been an hour and nothing. Pretty much paid 30 dollars for a pizza and a 2 liter. Quit letting door dash run your orders..

For some reason they used Door Dash to deliver my order yesterday. The food is great and nothing wrong with the order, but my card number was stolen through that delivery company. I think if that company is going to be used that the client be notified first. Manager sounded as if she didn't care whe

This is the absolute worst Papa John's I've ever had the displeasure of dealing with. I've worked at 5 different PJs over the past decade, so I've seen the good and the bad sides of how they can be ran, but the Salem store is mind-numbingly bad. I would never EVER order from this place after dealing

WOW. I cannot give zero stars. 6:55p ordered and at 8:30p, nothing. I called 2x and was told the 1st time, without any chance to speak, “You might as well go somewhere else, you wanna cancel” *click* I didn’t even know what to say. I called back, and was just hung up on. My wife called the corporate

We placed an order at 12:18 PM. The app said we should be receiving our pizza within 29 minutes. An hour went by, there’s no food delivered. I called the store number twice to check on my order, yet no one answered my calls. I tried the third time and got to talk to a lady there. She was having an a

The quality has really taken a nosedive over the last couple months. Whereas historically pizzas would be delivered before the end of the timeframe, it seems like any more I'm waiting at least 30+ minutes on a pizza. At least this time the driver had the decency to knock; the last delivery driver