Chicken is old, burnt and dry. Asked for Mac & cheese and received mashed potatoes. Rice is mushy and over cooked. Beans taste awful - more broth than beans. Needless to say we don’t have dinner for tonight and will never go back to this location.
Trash disgusting, to operate a business like that is better close the doors, I was waiting 1:30 to the food be delivered now its 10pm, dry chicken and wrong order. Never ever more I will order anything of this place, do a favor to the community close your doors!!!
10/16/21 Went through the drive thru no line yet both my original bowls were full of old burnt rice and old dried chicken. Girl at the window and guy making the bowls both looked like they hate their job, no receipt was given....this is beyond pathetic
Only a 1 star because I can't leave a ZERO.
Have eaten at El Pollo loco locations all over the country.
This was worst experience at any location.
Chicken was dry burnt and taste terrible. "Cilantro” was NOT cilantro at all. The leaves were wrong shape taste and smell.
Crew during lunch Decemb
I don't mind the food from here it's kind of a nice alternative with the roasted chicken. However the management of this place is always messing up on ordering from something as simple to not having soda or not having queso. I haven't gone frequently but each time I've gone there out of some main me
I have tried to get food here twice and have not been successful. There is one brave soul working the entire place every time. Therefore, the wait is way too long. They are not paying enough to retain staff and thus you cannot even get food.
Went around 8 and two employees were outside smoking ignoring the two cars in front of us. My friend pulls up and the worker walks I'm to take her order. As we pull up he goes to ask us if we're dying or siblings, then immediately goes to hitting on my friend. She ordered the 5$bowl and she was told
Hoping they got their food items in since my last visit!!
*Use a sharpie for the next sign, this was very hard to read!!*
Still got a delicious order👍👍
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