Reviews Andy's Frozen Custard

The perfect place to go to beat the summer heat! This is the only place I go for frozen custard, where it is always fresh, thick, and delicious, and their toppings are always on point too!

This place never disappoints. Frozen custard is a delight and Andy's knows how to make it. I had just a cup of vanilla frozen custard, but there are many flavor options. I prefer the basic to fully experience the custard texture. The service was quick and friendly. The pricing was reasonable. There is a bench seating outside to wait for your order, but not really any seating for eating your selection. This is more of a grab and go place. There is plenty of parking in the large parking area. If you've never tried frozen custard, I highly recommend trying it at least once. It's like ice cream meets creme brûlée.

Usually excellent custard but 2 out of the last 3 times I had an issue. 1 time i ordered a pint and received the wrong flavor. Ok things happen. on 3/17/23 I ordered a pint and i went home and put it in freezer. went to eat some on 3/19/23 and I tried to take cover off and the lid separated and part of it staying adhered to the custard. I peeled off that piece of the lid and the custard didnt look or smell right and had freezer burn. I checked the packaged date and it was from 2/15. I called corporate and was told that the product should be sold withing 2 weeks of packaging and i needed to speak to that store. So I was sold and given a product that was beyond the experation date and could have made my family sick. Now this isnt just a mistake, this is blatant negligence that could have made someone ill. I dont think I will be going there anymore. ( follow up - called the store 3:53 pm 3/20/23 and asked to speak to owner or manager. I was told by the female I was speaking to that she was the manager and when I asked for her name I was told that she would not give me her name, "I dont do that". She asked for the date and time of the purchase and cash or card. Gave her all the information including all the info on the side of the container as to date packaged, the flavor and the initials of who packaged it. She said she would look into it and call me back and that they just got busy, so she would need to call me back. When I stated that corporate says its only good for 2 weeks and I was sold a product that was over a month old and people could have made people sick, I was told again that they just got busy and she would call me back - WITH LITTLE OR NO TONE OF CONCERN OR CARE IN HER VOICE. So now I am to wait for an unknown manager, who refused to give me her first name to call me back when it is convenient for her. I AM DONE WITH THIS STORE, WONT SPEND A DIME THERE AGAIN. Here are 3 photos. The 1st shows the freezer burn and discoloration, the 2nd shows how the lid came apart when I tried to take it off, the center flat surface separated from the rest and stuck to the custard and the 3rd shows the information on the product and that it was packaged over a month before purchase. This is way beyond a mere slip up, this is neglect that could have made people sick. After speaking to corporate and the owners rep, they really did try to make things right by me. I stopped in 2 times since then and no complaints. So upgraded them to 4 stars. Nice to see a company care about its customers.

Amazing ice cream and service. They even have bathrooms attached. The only annoying part is the crowd of people and kids that just linger in front of the store/windows to hang out while a big line of people form with no direction. Kind of form a line at your own discretion and avoid the cars coming in the drive thru

I love this place! I highly recommend the key lime concrete, raspberry concrete and strawana really good, they are fast and very good service