They offer curbside, yet they don't make sure the food is taken to the customer in a timely manner. You call their number and no one answers, so if you decided to cancel your order you can't. A young man was kind enough to check on our order & took care of it. But management (Jose?) obviously isn't
I have been a few times in the last couple days, and they are not giving enough chicken or use dark meat instead. Today I just ordered a double chicken avocado salad that is suppose to have double the protein and it looks like less than 1 scoop, which is what I got last time when I ordered the $5 do
The phone app needs to be re-developed from the ground up. Food is just like any other pollo locos, and the curbside feature seems to work ok for me unless the others complaining here. Ok, once, food did take like 10 minutes, but the drive - thru lane was crazy full so fair enough. My only issue
Horrible service, the place was an absolute disaster. EVERYTHING was dirty, every single table, chair, surface. There was about 15 flies hovering around inside. All trash cans were overflowing. They're still playing COVID, so no salsa bar. The cherry Coke was out of syrup. The entire experience was
I don't know who the General Manager is at this location but I plan to find them T O D A Y.
The service around dinner time is atrocious. I don't care that it's a fast food chain.. Someone is paying for food, that they could have chosen to spend elsewhere had they known about the hostility in service
Absolutely HORRIBLE drive thru experience again, and again, and again. A starving person would die if they went in your drive thru. It shouldn’t take 20-25 minutes to get food here every time I’m here. What’s going on with management? Are you understaffed?
The people who work here are pathetic unprofessional unorganized in capable and disrespectful. They lack the customer service skills and should not be dealing with the public. They lie and their thrives. The have no common sense and cannot properly prepare an order.
Its good El Pollo Loco I mean it's made right I guess, but this is one of the slowest ones always has been. People been nice when I've been in. It's El Pollo Loco.
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